Deborah Hospodar
Charleston,WV
Summary
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Volunteer at Food bank at United Methodist Church
Volunteer Work
Cross Lake, WV
04.2013 - Current
- Organized community events to engage and inform local residents.
- Coordinated volunteer schedules and managed participant communication effectively.
- Assisted in fundraising initiatives to support local projects and programs.
National Director of Account Management
PhDx
Albuquerque, New Mexico
03.2002 - 09.2025
- Directed national strategies to enhance organizational growth and operational efficiency.
- Collaborated with cross-functional teams to implement innovative healthcare solutions.
- Oversaw compliance with industry regulations and standards across all operations.
- Developed training programs to improve staff performance and service delivery.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Facilitated stakeholder meetings to align organizational goals and objectives effectively.
- Managed budget allocations to optimize resource utilization and project funding.
- Led initiatives for improving patient engagement and satisfaction across services.
- Represented the organization at relevant meetings and conferences both domestically and internationally.
- Facilitated strategic planning sessions and facilitated discussions among stakeholders regarding policy issues.
- Analyzed data collected through surveys or other research methods to inform decision-making processes.
- Monitored progress against established performance metrics for each program area.
- Evaluated existing operations and services; identified areas needing improvement and recommended solutions.
- Oversaw budgeting for national activities and monitored expenditures for compliance with rules and regulations.
- Created reports on program outcomes for senior management and funders as needed.
- Coordinated communications between staff at all levels of the organization to ensure consistency of message.
- Provided technical assistance to local organizations in developing their own strategic plans.
- Maintained compliance with applicable laws, regulations, policies, procedures.
- Cultivated relationships with key leaders in government and industry to advance organizational goals.
- Organized conferences, workshops, webinars, seminars, and other events related to organizational goals.
- Served as primary contact point between organization's headquarters and regional offices across the nation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Maintained current knowledge of market conditions affecting national accounts operations.
- Monitored performance metrics such as revenue growth and profitability for assigned accounts.
- Negotiated contracts with key national accounts based on their individual requirements.
- Developed processes that enabled the efficient tracking of orders from start to finish.
- Identified opportunities for expanding business within existing client base or through new contacts.
- Attended trade shows, conferences, and other events related to national accounts development.
- Resolved any conflicts between customers and vendors regarding product quality or delivery issues.
- Oversaw and managed a team of regional account managers to ensure customer satisfaction.
- Developed and implemented strategies to increase sales of national accounts.
- Created presentations showcasing the company's products and services for potential new clients or existing ones needing additional services.
- Ensured compliance with all applicable laws governing national accounts activities.
- Established relationships between clients and vendors to facilitate smooth transactions.
- Analyzed data for trends in customer buying habits, making strategic decisions accordingly.
- Oversaw new product rollouts and program changes.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Created new product penetration and retail market opportunities to improve bottom-line profits.
- Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs.
- Hired and motivated high-performing sales team.
- Increased sales by growing territory and market share through effective cross-selling tactics.
- Acquired commendations by effectively forecasting trends, conducting junior staff member performance evaluations, and reporting data analysis to senior leadership.
- Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet advertising needs.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Gained market share in new sales performance through aggressive team training.
Sales Executive
Heart Hospital of New Mexico
03.2014 - 03.2016
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Trained junior sales staff on techniques for improving customer service experience.
- Identified new potential markets and developed plans for targeting them.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Implemented processes for cross-selling products or services based on customer needs.
- Attended industry events to build relationships with key contacts in the field.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Enhanced product knowledge through continuous learning and professional development activities.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Managed a portfolio of accounts to achieve long-term success.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Identified and targeted new business opportunities through market research and analysis.
- Ensured compliance with sales policies, practices, and legal requirements.
- Developed business cases for new products or services to present to senior management.
- Set and monitored sales targets for individual team members and the team as a whole.
- Negotiated contracts and closed agreements to maximize profit.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Networked to build client base and promote products to new and existing clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Negotiated and closed deals with minimal oversight.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Scheduled and attended weekly appointments with clients.
- Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Grew annual business sales with strategic networking and marketing initiatives.
Pharmaceutical Representive
Schering Plough Pharmaceuticals
Albuquerque, New Mexico
03.2005 - 06.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Educated healthcare professionals on product benefits and usage.
- Developed and maintained relationships with key accounts in the pharmaceutical industry.
- Conducted presentations to inform clients about new drug formulations and clinical data.
- Collaborated with marketing teams to enhance promotional strategies and materials.
- Managed territory effectively, ensuring coverage of all healthcare providers.
- Gathered feedback from clients to inform product development and marketing efforts.
- Attended industry conferences to network and stay updated on market trends.
- Provided training sessions for new hires on product knowledge and sales techniques.
- Responded promptly to customer inquiries regarding drug therapies, side effects and other related topics.
- Prepared weekly expense reports detailing travel costs incurred while conducting sales visits.
- Created professional sales presentations to creatively communicate product quality and market comparisons to clinical and non-clinical hospital personnel.
- Stayed up to date on market trends and competitor details.
- Created detailed reports on call activities, including physician visits, samples distributed and product presentations given.
- Educated healthcare professionals about the benefits of prescribing company medications over competitors.
- Generated monthly performance reports tracking sales goals versus actual results achieved.
- Developed and presented product training seminars to physicians, pharmacists and nurses.
- Participated in medical conferences as an expert representative of the company's products.
- Provided sales support in the form of product information and clinical data to customers.
- Conducted market research on competitor products, pricing strategies and promotional activities.
- Created and implemented programs to educate providers about each drug.
- Communicated effectively with both internal staff members and external customers through phone calls, emails and face-to-face meetings.
- Monitored industry trends, competitive activity and regulatory changes that could impact business operations.
- Attended regional trade shows to promote company products and services.
- Organized educational events such as webinars or lunch-and-learn sessions for healthcare professionals.
- Coordinated with local pharmacies to ensure proper stocking levels of drugs being promoted by the company.
- Spearheaded launch of medicines designed to treat specific conditions and symptoms.
- Cultivated relationships with key opinion leaders in order to increase brand awareness among healthcare providers.
- Managed customer accounts, maintained contact with key influencers within accounts and monitored customer feedback.
- Maintained a comprehensive understanding of all current regulations governing pharmaceuticals in the region.
- Analyzed sales data from previous quarters to identify potential opportunities for increased revenue.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Listened to customer needs to identify and recommend best products and services.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Networked to build client base and promote products to new and existing clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Cross-sold additional products and services to purchasing customers.
Education
Bachelor of Science - Nursing
San Fransisco State University
03.1991 - 03.1993
Skills
- Event planning
- Fundraising coordination
- Compliance oversight
- Market analysis
Timeline
Sales Executive
Heart Hospital of New Mexico
03.2014 - 03.2016
Volunteer at Food bank at United Methodist Church
Volunteer Work
04.2013 - Current
Pharmaceutical Representive
Schering Plough Pharmaceuticals
03.2005 - 06.2008
National Director of Account Management
PhDx
03.2002 - 09.2025
Bachelor of Science - Nursing
San Fransisco State University
03.1991 - 03.1993