Deborah Hull
Goodlettsviolle,TN
Summary
Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Tn. School For the Blind
08.2010 - Current
- Maintained caring, supportive and safe environment for Residential Department through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Supervised cottage staff and students.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Facilitated bi-weekly meetings to discuss concerns, review complaints, and convey information about policy changes.
- Promoted positive relations between staff and students.
- Strategized to improve Residential Department and attended bi-weekly meetings with Director of Residential to advocate for resident needs.
- Enforced Residential Department policies and safety procedures .
- Promoted culture of respect and understanding among students and staff.
- Developed, implemented and monitored residential policies and procedures.
- Conducted weekly meetings with staff to review goals, address issues and provide support.
- Evaluated staff progress to identify areas of improvement and provide feedback.
- Collaborated with team to maximize effective and efficient operations.
- Helped develop and implement staff trainings to help development and growth.
- Supervised employees and provided feedback on performance.
Receptionist- Veterinary Assistant- Manager
Donelson Animal Hospital
02.2000 - 06.2016
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected cash, check, and credit card payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Provided customer support to clients, answering questions and addressing concerns.
- Groomed and bathed animals to maintain hygiene and appearance.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Followed safety protocols for handling animals.
- Monitored laboratory animal behavior and health.
- Maintained clean and safe animal living areas.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarians with euthanasia of animals.
- Observed animals for signs of distress or illness.
- Kept detailed records of animal treatments and medications.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared animals for surgical procedures.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Restrained animals for examination and treatment.
- Prepared and administered diets and feedings according to instructions.
- Assisted in examination and treatment of animals in veterinary clinic.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Youth Service Worker
Tn. School for the Blind
12.2001 - 07.2006
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged students to develop own activities and leadership skills through group discussions.
- Collaborated with parents, teachers and co-workers.
- Supervised youth in Residential cottages.
- Supported and mentored students in developing skills to become successful in community.
- Developed and implemented range of lessons and resources to motivate young people.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Contributed to development of individualized plans to support youth goal achievement.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
Shift Leader
McDonalds
04.1995 - 01.2000
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Manager's Assistant
Dunkin' Donuts
05.1993 - 05.1995
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responded to and directed incoming calls and other communication.
- Attended monthly sales meetings and reported pertinent information to employees.
- Scheduled meetings and managed calendar.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Hunters Lane High School
Nashville, TN06.1989
Skills
- Safety policies and procedures
- Staff Scheduling
- Team Management
- Accurate record keeping
- Motivational Leadership
- Academic Support
- Safety practices
- Office Management
- Bookkeeping
- Scheduling
- Clerical Support
- File Management
- Data Entry
- Verbal and written communication
- Schedule Management
- Organization skills
- Telephone skills
- Documentation And Reporting
- Mail handling
- Scheduling appointments
- Data inputting
- Expense Reporting
- Surgical Assistance
- Medical record-keeping
- Dental Procedures
- Vaccine administration
- Euthanasia Assistance
- Patient Care
- Client Communication
- Wound Management
- Sanitation protocols
- Procedure Support
- Lab operations
- Patient bathing
- Surgical procedures and support
- Animal Safety
- Medication Administration
- Laboratory procedures
- Post Operative Care
- Strategic Planning
- Operations Management
- Team Leadership
- Employee Attendance Monitoring
- Training Assistance
- Drawer Assignments
- Conflict Resolution
- Team motivation
- Assigning Work
- Cash Handling
- Sales Reporting
- Employee Scheduling
- Shift Paperwork Completion
Certification
Online Training
- Veterinary Assistant certification 1990
- The Hadley School "Blindness Basic" certificate August 10th, 2015
- The Hadley School "Teaching Children w/ Blindness and Additional Disabilities" certificate September 28th, 2015
- The Hadley School "Independent Living: Orientation and Mobility Basics" February10th, 2016
Timeline
Residential Supervisor
Tn. School For the Blind
08.2010 - Current
Youth Service Worker
Tn. School for the Blind
12.2001 - 07.2006
Receptionist- Veterinary Assistant- Manager
Donelson Animal Hospital
02.2000 - 06.2016
Shift Leader
McDonalds
04.1995 - 01.2000
Manager's Assistant
Dunkin' Donuts
05.1993 - 05.1995
High School Diploma -
Hunters Lane High School
Online Training
- Veterinary Assistant certification 1990
- The Hadley School "Blindness Basic" certificate August 10th, 2015
- The Hadley School "Teaching Children w/ Blindness and Additional Disabilities" certificate September 28th, 2015
- The Hadley School "Independent Living: Orientation and Mobility Basics" February10th, 2016
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