DEBORAH HUMPHREY
Fort Lauderdale,FL
Summary
Motivated Chef polished in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with management to analyze food costs and forecast business trends to meet company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
CHEF
Cheesescake Factory
BROWARD, FL
10.2020 - 08.2024
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Resolved customer complaints regarding food quality or service issues.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Supervised team members during meal service to ensure accuracy of orders.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
CASHIERS/Sales Associate
Sunrise Liquor Store
Lauderdale, FL
03.2021 - 12.2021
- Offered customers carry-out service at completion of transaction.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
- Provided excellent customer service by being knowledgeable about store products and services.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customer questions regarding store policies, products, services, prices.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
Shift Leader
SONIC DRIVE CORAL SPRINGS
Miami, FL
01.2019 - 12.2019
- Identified needs of customers promptly and efficiently.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
- Assessed reports and adjusted workflows to realign with targets.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Checked orders for quality and completeness.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Maintained an organized work environment by delegating tasks to staff as needed.
Customer Service Cashier
Popeyes
BROWARD, FLORIDA
09.2016 - 07.2018
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Operated cash registers to process payments for goods and services.
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Informed customers of in-store promotions or pricing specials.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Balanced cash drawers at the end of each shift.
- Completed day-to-day duties accurately and efficiently.
CASHIER COOK
Checkers
Dania Beach, FL
03.2004 - 08.2013
- Provided excellent customer service during all interactions with customers.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Prepared and checked cashier register tills.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Prepared multiple orders at once for speedy service.
- Kept records of the quantities of food used on daily basis.
- Assisted with inventory management duties such as tracking product levels in storage areas or walk-in coolers and freezers.
SANDWHICH MAKER
SUBWAY®Restaurants
BROWARD, FL
11.2006 - 03.2009
- Adapted quickly to changing environments on the runway.
- Customer Service
- Taking orders
- sanitizing tables bathrooms kitchen
CASHIER
KFC
BROWARD, FL
04.2002 - 06.2005
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored customer order process and addressed customer issues.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06-2005
Skills
- Pantry Restocking
- Resource Management
- Menu Development
- Staff Coordination
- Meal Preparation
- Food Safety and Sanitation
- Company Safety Standards
- Sanitation Guidelines
- Performance Improvement
- Food Service Operations
- COOKING
- SERVING
- SHIFT MANGEMENT
- TRAINING DELEVOPMENT
- SALES
- CUSTOMER SERVICE
Timeline
CASHIERS/Sales Associate
Sunrise Liquor Store
03.2021 - 12.2021
CHEF
Cheesescake Factory
10.2020 - 08.2024
Shift Leader
SONIC DRIVE CORAL SPRINGS
01.2019 - 12.2019
Customer Service Cashier
Popeyes
09.2016 - 07.2018
SANDWHICH MAKER
SUBWAY®Restaurants
11.2006 - 03.2009
CASHIER COOK
Checkers
03.2004 - 08.2013
CASHIER
KFC
04.2002 - 06.2005
High School Diploma -
Blanche Ely High School
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