Deborah Humphrey
Howell,MI
Summary
Dynamic and compassionate Case Manager with a proven track record at Salvation Army Social Services, adept in case management and client empowerment. Excelled in building relationships and coordinating with multiple agencies to enhance client support, achieving significant positive outcomes. Skilled in MS Office and active listening, I bring a strategic approach to problem-solving and client advocacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager/Social Services Caseworker
Salvation Army Social Services
03.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Seasonal Volunteer Coordinator
Severe Weather Network
12.2021 - 04.2022
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Facilitated communication between volunteers and organizational staff, ensuring alignment with goals.
- Implemented volunteer feedback system to identify areas for improvement and enhance volunteer satisfaction.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
Education
Bachelor of Science - Social Services/Mental Health
Oakland University
Rochester, MIAssociate of Applied Science - Social Services/ Mental Health
Oakland Community College
Auburn Hills, MI05-2017
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Email and Telephone Etiquette
- Conflict Resolution
- Case Needs Assessment
- Referral Coordination
- Resource Management
- MS Office
- Social Work
- Client assessment
- Eligibility assessment
- Client empowerment
- Written and verbal communication
- Time Management
- Active Listening
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Client meetings
- Proficient in MS
- Task Prioritization
- Analytical Thinking
- Written Communication
- Interviewing skills
- Service planning
Accomplishments
- Achieved Case Management Certification by completing the online education courses with accuracy and efficiency.
- Achieved Certification of Servsafe by completing online education courses with accuracy and efficiency.
Certification
- Case Manager
- ServSafe Food Handler's Certification
- Mental Heath First Aid
Timeline
Seasonal Volunteer Coordinator
Severe Weather Network
12.2021 - 04.2022
Case Manager/Social Services Caseworker
Salvation Army Social Services
03.2020 - Current
- Case Manager
- ServSafe Food Handler's Certification
- Mental Heath First Aid
Bachelor of Science - Social Services/Mental Health
Oakland University
Associate of Applied Science - Social Services/ Mental Health
Oakland Community College
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