DEBORAH IACONO
Ave Maria,FL
Summary
Dedicated healthcare professional with a proven track record of consistently meeting company goals through organized and efficient practices. Thrives under pressure and excels in adapting to new situations and challenges to enhance the organizational brand. Strategic thinker with a wealth of experience in transforming low-performing organizations into top revenue producers. Specializes in improving customer relationships. Strong leader and problem-solver focused on streamlining operations to reduce costs and promote organizational efficiency. Relies on data-driven decision-making skills and sound judgment to make a positive impact on company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director Revenue Cycle - Patient Access Operations
Beebe Healthcare
2019.01 - 2024.07
- Provided strategic leadership in optimizing revenue cycle operations for all areas of patient care including ambulatory, ancillary, and acute services.
- Successfully streamlined processes, enhanced financial discussion scripting methods, and introduced additional payment options leading to a 62% improvement in POS Collections
- Contributed as a senior leader in developing and maintaining a robust operational infrastructure, vital for supporting the accelerated growth of the organization's network strategy.
- Conducted root cause analysis and developed tactical plans to prevent or reduce denials as a member of the denials management team
- Proactively identifies barriers or challenges to workflow and reimbursement
- Assisted in closely monitoring Cash Flow, ATB, DNFB,and POS Collections during weekly Revenue Cycle/Finance Meetings. Demonstrated agility by swiftly addressing barriers in coding, bill holds,and payer payments.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
Director Revenue Cycle - Patient Access Operations
Conifer Health Solutions
2014.06 - 2019.01
- Provided strategic leadership in optimizing revenue generation for health systems through efficient management of front-end operations.
- Spearheaded the implementation of people-oriented approaches to optimize operational infrastructure and enable rapid expansion of the organization's network strategy, in collaboration with the senior leadership team.
- Collaborated with Denials Management, Client Delivery, and Case Management/Utilization Review teams to optimize revenue generation and recognizing a 42% decrease in denials.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager Patient Access Operations
Wellspan Ephrata Hospital
2009.03 - 2014.06
- Managed pre-arrival scheduling, registration, admissions, outpatient central registration, cancer center registration,
emergency services as well as switchboard operators. - Drive the achievement of KPIs through continuous data analysis and performance tracking.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Decreased incoming call abandonment rate from 8% to 3% through agent realignment based on modality expertise and retraining efforts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Practice Administrator
Ebersole-Zerby-Consoli-West Associates
2000.04 - 2009.03
- Spearheaded the optimization of operational workflows in a prominent OB/GYN surgical practice, managing both front and back-office revenue cycle operations.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures, resulting in 6% increase in patient satisfaction as well as revenue optimization
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT06.2023
Skills
- Operations Management
- Project Management
- Strategic Planning and Goal Setting
- Staff Management
- Budget Management
- Business Planning
- Legal and Regulatory Compliance
- Financial Reporting
- Contract and Vendor Management
- Relationship Building
- Effective Leader
- Performance Improvement
- Performance Management
- Verbal and Written Communication
Certification
- Lean Six Sigma Yellow Belt – September 2022
- Certified Healthcare Access Management – NAHAM 2012-2015
- Certified Revenue Cycle Professional – AAHAM 2013
Timeline
Director Revenue Cycle - Patient Access Operations
Beebe Healthcare
2019.01 - 2024.07
Director Revenue Cycle - Patient Access Operations
Conifer Health Solutions
2014.06 - 2019.01
Manager Patient Access Operations
Wellspan Ephrata Hospital
2009.03 - 2014.06
Practice Administrator
Ebersole-Zerby-Consoli-West Associates
2000.04 - 2009.03
Bachelor of Science - Healthcare Administration
Western Governors University
- Lean Six Sigma Yellow Belt – September 2022
- Certified Healthcare Access Management – NAHAM 2012-2015
- Certified Revenue Cycle Professional – AAHAM 2013
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