Deborah Icke
Alvada,OH
Summary
Proven leader in operations management and relationship building, with a track record of enhancing customer service and client confidence. Excels in problem-solving and task delegation, significantly improving operational efficiency. Demonstrates a reliable and energetic approach, driving positive outcomes and maintaining high standards of professionalism.
Overview
28
28
years of professional experience
Work History
Culinary Services Manager
Kent State University/Aramark Higher Education
08.2018 - 05.2024
- Followed quality and safety standards for safe food-handling practices.
- Ensured security of company assets.
- Organized displays to maintain visual appeal ensuring highest possible sales revenue.
- Maintained excellent customer service and positive interactions towards students, guests, and client.
Office Manager
Aramark K-12 Educational Services/Kent City S.D.
03.2014 - 06.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated catering events with Food Service Director by preparing, delivery, and set-up at the convenience of the client.
- Monitored employees and guests to prevent theft.
- Managed time keeping system to stay updated with schedule changes.
Satellite Operations Manager
Aramark K-12 Educational Services
08.2010 - 03.2014
- Managed daily workload by organizing effective schedules and delegation of tasks.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods for daily meal service.
- Kept all areas clean, organized and in line with company standards.
Patient Services Coordinator
Dr. David Dellinger, DO
03.2002 - 01.2004
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Route Sales Driver
Arnold Vending, Inc.
03.1996 - 12.2001
- Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
- Ensured optimal product freshness through careful rotation of stock and monitoring expiration dates during deliveries.
- Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
- Maintained accurate records of inventory, sales, and delivery information for timely reporting to management.
Education
No Degree - Medical Billing And Coding/Pre Requisites
Kent State University
Kent, OHHigh School Diploma -
New Riegel High School
New Riegel, OH05.1986
Skills
- Operations Management
- Problem-Solving
- Time Management
- Task Delegation
- Work Planning and Prioritization
- Reliable and Responsible
- Outgoing and Energetic
- Relationship Building
Timeline
Culinary Services Manager
Kent State University/Aramark Higher Education
08.2018 - 05.2024
Office Manager
Aramark K-12 Educational Services/Kent City S.D.
03.2014 - 06.2018
Satellite Operations Manager
Aramark K-12 Educational Services
08.2010 - 03.2014
Patient Services Coordinator
Dr. David Dellinger, DO
03.2002 - 01.2004
Route Sales Driver
Arnold Vending, Inc.
03.1996 - 12.2001
No Degree - Medical Billing And Coding/Pre Requisites
Kent State University
High School Diploma -
New Riegel High School
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