DEBORAH ISANG
Aubrey,TX
Summary
A highly analytical and results driven business analyst specializing in executing and managing high performing projects. Experienced in an Agile environment with a proven record of executing cross functional transformational change. A team player with outstanding interpersonal, analytical, process oriented and data driven skills with the ability to communicate complex initiatives and solutions to C- Level executives. A hardworking, resourceful, and excellent problem solver with the ability to consistently provide strategic recommendations to drive company growth and improve operational efficiencies. Proficiency includes: Agile methodologies, Product Roadmap Development, customer service, leadership, Vendor Evaluations, Competitor Analysis, Project Management, Stakeholder Management, Salesforce Implementation, Business Case Development, Scrum and Product Lifecycle Management, Business process development and Quality assurance testing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Business Analyst
INFOSYS LTD
03.2022 - Current
- Assist in continuous improvement through operational process analysis and effective strategic planning
- Define system scope and objectives into business requirements for client
- Facilitate requirement elicitation with business SME to define high level business needs
- Analyze and document business requirements, process flows to assist with target state definition
- Develop user stories, draft UAT plans, participate in test execution as required and follow SDLC methodology
- Partner with business stakeholders to ensure sign off on all requirements documentation
- Work with PO and other stakeholders to refine user stories and document clear acceptance criteria
- Analyzed data to identify root causes of problems and recommend corrective actions
- Identify risks, recommend strategies to implement changes and improvements
- Developed and implemented a new project management methodology that improved project efficiency by 25%.
Lead Project Coordinator/Analyst
RSF
12.2019 - 12.2021
- Understood company's operation workflows, manage backlog and document requirements
- Facilitated scrum events, develop user stories with clear cut acceptance criteria, validate data in each story and refine user stories
- Document project plan on confluence, update RSF confluence page, create change requests
- Communicate weekly status of all project deliverables to leadership& impacted stakeholders
- Track and open tickets via Jira for open projects
- Actively manage risks, issues or action items while helping teams explore and understand scope of project
- Established rapport and engaged with stakeholders to build lasting professional relationships
- Conducted Salesforce training sessions for 50+ end-users, resulting in an increase in user adoption by 25%.
- Successfully led the migration of system to Salesforce, resulting in a 20% increase in productivity.
Business Analyst/Project Manager
YSB Properties LLC
02.2018 - 05.2020
- Gathered, analyzed, and documented business process flow, business, and system requirements
- Provided functional and technical support during development, implementation, and testing of complex projects leading to production of detailed functional requirements (user stories and nonfunctional requirements) using agile methodology
- Created Business Requirement Documents (BRD), System Requirement Documents (SRD) & Test Cases
- Experience in writing user stories, acceptance criteria, test plans and use cases in collaboration with team members
- Facilitated meetings, backlog refinement, planning sessions, prioritization of features and removed impediments affecting project goals as required by SCRUM guidelines
- Provided team oversight to ensure task completion, guaranteed continuous delivery
- Conducted Gap Analysis to derive requirements for existing systems enhancements
- Experienced in SDLC methodologies, facilitate scrum ceremonies, create design documents, and coordinate review process using Agile methodology
- Mediated between business and technology teams to communicate and validate requirements
- Supervised troubleshooting and filtering of product development issues including bugs, configuration, and documentation discrepancies
- Collaborated with project teams to develop features that will increase efficiency and productivity for clients
- Collaborated with departments to coordinate, evaluate, and deploy activities
- Applied change control and configuration of management processes
Education
Associates - Business Administration/Management
Tallahassee Community College
Tallahassee, FL12.2019
Bachelors - Psychology
Fort Valley State University
Fort Valley, GA05.2016
Skills
- TECHNICAL SKILLS
- Experience in gathering and understanding business requirements, liaising, and communicating effectively with
- Stakeholders, SMEs, Tech Leads and Business Users
- Facilitate scrum ceremonies and Joint Application Development (JAD) sessions
- Experience in SDLC methodologies like Waterfall and Agile (KANBAN and SCRUM) with knowledge of Scaled Agile practices
- Expertise in creating project artifacts such as Business Requirement Document (BRD) and System Requirement Specification (SRS), Requirement Traceability, GAP Analysis, UAT, SIT, Risk Analysis, Impact Analysis
- Experienced in creating project management documentation like charter, scope statements, risk management document, work breakdown structure
- Process Modeling using UML – Data Flow Diagrams, Use Cases, Activity and Sequence diagrams
- Experience in creating wire frames/ Mockups (using MS Visio/drawio/lucid chart/Figma)
- Experience in use of standard systems and tools to manage data (MS SharePoint, MS excel, MS power point, SQL, Jira, Salesforce)
- Experience in creating workflow processes, Dashboards and Reports for C suite via Salesforce
- Knowledge of APIs and experience with Service Oriented Architecture
Certification
Certified Scrum Master – International Scrum Institute/Scrum Alliance
Project Management Professionals – PMI
Professional Scrum Master (PSM 1)
API Product Manager Certification
Lean Six Sigma Yellow Belt Certification
Timeline
IT Business Analyst
INFOSYS LTD
03.2022 - Current
Lead Project Coordinator/Analyst
RSF
12.2019 - 12.2021
Business Analyst/Project Manager
YSB Properties LLC
02.2018 - 05.2020
Associates - Business Administration/Management
Tallahassee Community College
Bachelors - Psychology
Fort Valley State University
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