Deborah Ison

Work History

Hacienda Mini Mart

10.2020 - 07.2021

Educated staff on organizational mission and goals to help employees achieve success.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Max Texaco

10.2018 - 10.2020

Followed detailed directions from management to complete daily paperwork and computer data entry.
Developed and implemented strategies to streamline office operations.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Trained and supervised employees on office policies and procedures.
Monitored and ordered supplies and materials to keep office well stocked.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Volunteered to help with special projects of varying degrees of complexity.
Greeted with friendliness and professionalism.

Motor, Boat, Food & Fuel

02.2015 - 10.2018

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Leveraged data and analytics to make informed decisions and drive business improvements.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Identified and communicated customer needs to supply chain capacity and quality teams.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.