Hi, I’m
Deborah Jackson
Cincinnati,OH
Summary
Proven Certified Medical Assistant with a track record of enhancing clinic efficiency and patient satisfaction at The Christ Hospital Health Network. Skilled in HIPAA Compliance, Electronic Health Records, and adept at fostering patient trust through effective communication. Streamlined patient care processes, significantly reducing wait times and improving service delivery.
Overview
22
years of professional experience
Work History
The Christ Hospital Health Network
Certified Medical Assistant
03.2009 - Current
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained prior authorizations through patients insurance companies for medications and durable medical equipment.
- Ordered all office supplies.
- Completed billing for home care.
- Trained new staff members in proper office procedures.
- Trained medical assistant and phlebotomy students.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oncology Partners
Medical Assistant
05.2002 - 12.2008
Job overview
- Scheduled patients for rechecks and chemotherapy treatments
- Billed for all appointments and treatments in office
- Ordered clinical equipment and supplies for treatment
- Obtained and analyzed blood and bone marrow specimens, including tumor markers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Education
Center For Medical ServicesCincinnati, OH
No Degree from Phlebotomy
10.2004
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Inventory and supply management
- Medical Billing
- Medical Records Management
- Inventory Management
- Payment Collection
- Adaptable
- Lab equipment calibration
Timeline
Certified Medical Assistant
The Christ Hospital Health Network
03.2009 - Current
Medical Assistant
Oncology Partners
05.2002 - 12.2008
Center For Medical Services
No Degree from Phlebotomy