Deborah Jaramillo
Frisco,TX
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
13
13
years of professional experience
Work History
Co-Founder & COO
Dev/Mission
San Francisco, CA
04.2021 - 04.2024
- Secured grants and donation revenue
- Managed and executed performance management, talent management and acquisition, onboarding process, D&I, and compensation
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed comprehensive business plans that guided the company towards long-term success and profitability.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Prepared annual budgets with controls to prevent overages.
- Created an inclusive corporate culture that fostered teamwork, open communication, and increased employee morale.
- Oversaw talent acquisition efforts, building a diverse team of skilled professionals who contributed significantly to the company''s success.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
VP, Branch Manager
J.P. Morgan Chase
Walnut Creek, CA
04.2018 - 04.2021
- Actively coached and developed Branch Managers and bankers in various markets to meet and exceed sales goals
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Managed employee relations and HR concerns for multiple teams across the East Bay Area
- Oversaw the implementation, development, and regular maintenance of operational controls and risk management
- Maintain operational policies and procedures to ensure Network with community businesses and nonprofits to increase visibility and ultimately provide business services
- Worked closely with Chase partners to ensure every client is engaged to promote a client-centered environment and reached 233% above quarterly loan goal
- Enhanced customer service engagement to understand and meet financial needs
- Reached 100% Client Experience
- Managed a risk-free environment by successfully reviewing each operational control on a daily/ weekly basis and passing quarterly/yearly audits
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
AVP, Financial Center Manager II
Bank of America
San Francisco, CA
02.2016 - 03.2018
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Drove operational excellence by training staff on business strategies to exceed performance expectations each month to 105%
- Adhered and reinforced internal and regulatory policies to successfully pass operational audits at 100%
- Fostered a client-centric environment where team members were accountable for delivering exceptional customer experiences and exceeded metric at 120%
- Observed, modeled, and coached team members in SF market to ensure we exceeded our revenue strategy by 117%.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Senior Business Development Manager
T-Mobile USA Inc.
San Francisco, CA
02.2015 - 02.2016
- Managed mid-market and major customer portfolios, serviced relationships, and used profiling analysis to increase product/service per client ratio
- Prospected new businesses and customers each day through lead generation, networking, marketing, and cold calling on a daily basis
- Analyzed business models and partnered with engineers to provide value propositions
- Continuously self-educated and increased knowledge of wireless products, services, and industry trends.
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Bank Manager
Wells Fargo Bank
San Francisco, CA
06.2011 - 02.2015
- Hired, coached, and developed all store team members to consistently achieve high performance objectives
- Served as a model for the Customer Experience culture focusing on ethics, integrity, and embracing diversity
- Ensured all operational activities are reviewed and completed daily
- Provided a broad base of financial and credit services with the goal of acquiring 100% of the customers' business
- Partnered with Community Reinvestment Act Officer to bring awareness to underserved communities and to better serve them with our products and services.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Hosted financial literacy workshops for children and young adults at various nonprofits as a Community Development Advocate
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
Education
MBA -
Dominican University of California
San Rafael, CASkills
- Business Development
- Strategic Partnerships
- Fundraising
- Leadership and People Development
- Financial Management
- Budget Planning
- Client Relationship Building
- Sales Growth
Languages
Spanish
Native or Bilingual
Timeline
Co-Founder & COO
Dev/Mission
04.2021 - 04.2024
VP, Branch Manager
J.P. Morgan Chase
04.2018 - 04.2021
AVP, Financial Center Manager II
Bank of America
02.2016 - 03.2018
Senior Business Development Manager
T-Mobile USA Inc.
02.2015 - 02.2016
Bank Manager
Wells Fargo Bank
06.2011 - 02.2015
MBA -
Dominican University of California