Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Deborah Jefferson

Allen,TX

Summary

Dynamic Agile Technical Delivery Manager with extensive experience leading complex technical project deliveries and managing cross-functional teams. Proven ability to leverage problem-solving skills to streamline processes, enhance efficiency, and drive team productivity through strategic planning. Expertise in adapting to and coordinating intricate logistical challenges while consistently exceeding service level agreements and customer expectations. Committed to delivering high-quality results on time and within budget while aligning with established business objectives.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Agility Lead/Technical Delivery Manager

JPMorgan Chase (cxLoyalty Services LLC)
07.2018 - 03.2025
  • A strategic and results-driven delivery manager and product owner with extensive knowledge in planning, executing, and delivering high-impact technology products while managing global, cross-functional teams in Travel, Loyalty, Retail, e-Commerce, Financial and Insurance industries. I have a proven track record of aligning product delivery with the business objective. I ensure quality best practices meet the definition of done ensuring timely and cost-effective delivery. Adept at stakeholder communication, transparency, risk management and continuous improvement. Leverages strong analytical talents and a detail-oriented mind-set to proactively problem-solve, increase productivity, and maximize efficiencies. Thrives in multi-cultural, fast paced environments, either focused or collaborative.
  • In the Travel and Loyalty space I lead a global cross-functional teams on multiple systems while migrating proprietary services, systems, applications to ASW platform.
  • Team mentoring, coaching as well as Delivery Management were the core focus of my role.
  • I played an instrumental role in implementing new practices for release management documentation and best practices, with the team that were later adopted by other client teams allowing a transitioned from a monthly major and mine release to adopt CI/CD release standards on new AWS platform
  • I ensured all work items met Definition of Ready prior to working in a sprint as well as meeting Definition of Done prior to release.
  • Capacity Planning, Resource management, Team building
  • Metrics reporting to executive leaders and stakeholders
  • Agile Scrum Ceremonies
  • Remove Impediments
  • Reduced technical debt by prioritizing and addressing critical issues within the software development lifecycle.
  • Enhanced team collaboration with regular communication, clear expectations, and shared goals.
  • Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
  • Promoted knowledge sharing among teams to foster an environment of continuous improvement in the software development process.

Product Owner

JPMorgan Chase (cxLoyalty Services LLC)
04.2020 - 10.2021
  • I worked with multiple small, med, and large clients providing ROM’s and planning estimates for travel industry.
  • Some projects included client website customizations, custom loyalty bonus earn API , security BYOK, User Login enhancements, customized dynamic data management, migrate existing services to the cloud on an AWS platform, validate new services for features to improve the customer experience, as well as existing services supporting hotel, flight, car, insurance, and activities. Migration of client, program, and revenue management tools to AWS.
  • Collaboration with offshore cross-functional teams to ensure project delivery was on time and on budget
  • Product Roadmap, Backlog Management, Requirement Gathering, Defining User Stories
  • Stakeholder Collaboration
  • Gap Analysis
  • Defect Remediation

QA Engineer

Vivify Health
02.2019 - 04.2019
  • Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Reduced product defect rates by creating robust test cases and meticulously executing them.
  • Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
  • Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.

SR. Business Systems Analyst

JPMorgan Chase (cxLoyalty Services LLC)
07.2018 - 11.2018
  • Actively participated in the entire product life cycle
  • Specification reviews, design reviews, and user acceptance testing
  • Requirement Gathering, Writing Epics, Stories, Tasks, Dependencies
  • Conducted gap analysis to ensure quality of end product and provide recommendations focused on process improvement and service or performance enhancements
  • Collaborated with global cross-functional teams to confirm milestone deliverables and support the functional feature set for UAT testing
  • Defect Remediation
  • Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
  • Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Spearheaded system upgrades to enhance user experience and improve overall functionality.

Lead Business/QA Analyst

Apple Leisure Group
04.2014 - 06.2017
  • The acquisition and merger of 6 companies in the travel industry, Apple Leisure Group, Cheap Caribbean, Travel Impressions, AMResorts, Amstar and Unlimited Vacation Club, required developing a new merchandising database solution and User Interface(s) to support all brands. The methodology was BDD framework for new services, UI’s, systems, integration, end to end, regression and UAT testing. Validation of data bases via DBeaver, PGAdmin and SQL. I played a hybrid role as QA Lead, Business Analyst, and Scrum Master
  • Requirement gathering with Product Owner, ensuring business requirements and acceptance criteria were well defined and documented in JIRA for team consumption
  • Actively participated in the entire product life cycle including product specification reviews, design reviews and user acceptance testing
  • Backlog refinement and grooming of Epics and Stories ensuring all work items met DoR and DoD
  • Identified risks to management and/or stakeholders early and often; preventing surprises down the road
  • Communicated deliverables for each sprint to level set stakeholder expectations for the release
  • Created test plans, test cases, and test scripts to ensure functional, non-functional, integration, and UAT test coverage for manual and automation testing.
  • Created and reviewed reports to confirm pass/fail results of automation tests after each build
  • REST API web service testing using postman and SoapUI test tools, CRUD testing
  • Conducted peer reviews with QA team members to keep the team engaged in best practices and continuously improve the QA process
  • Tested Mobile iOS and Android devices, Responsys email services and UI templates via multiple ESP’s, Message Bus to verify data integration
  • Performed AB testing for production website

Quality Assurance (Consultant)

JCPenney Corp.
06.2011 - 04.2014
  • Promoted to Test Lead in 2012 and assisted Team Lead with projects and team management
  • Created test plans and test cases via review of business requirements and other supporting documents
  • Tested Rewards integration with new vender ensuring points accrue/decrement based on utilization
  • Tested retail POS software and hardware for workstations, registers, scanners, and store servers/systems
  • Attended meetings and recorded pertinent project information to update team leads
  • Executed test cases, recorded test results, and tracked defects using HP Quality Center and HP ALM
  • Web service testing using SoapUI test tool; validating data integration with services
  • Mobile testing of iOS devices for POS apps and using configurator for version control
  • Tested payment with Credit Card, Debit Card, and PayPal
  • Used SQL scripts to extract data for testing/data management
  • Oracle BI Dashboard and Report Testing
  • UAT testing with stake holders
  • Projects included: EMTS, CPOS, FJ.com, CDec, PCO, POS, Rewards, Security Patch, Wireless, Network Upgrade, and Server Upgrade

Client Services

M&T Bank
10.2009 - 02.2011

Compliance Manager

Academic HealthPlans
07.2004 - 07.2006

Policy Analyst

MEGA Life and Health
01.1996 - 03.2004

Education

High School Diploma -

James Groves
Woodside, DE

Skills

  • Agile Delivery
  • Project Management
  • Scrum master
  • Product owner
  • Stakeholder management
  • Metrics reporting to stakeholders and Sr Management
  • Cross functional team management
  • Release Management
  • Coaching/Mentoring
  • Teamwork and collaboration

Websites

Certification

Certified Scrum Master

SAFe Scrum Master


Timeline

Product Owner

JPMorgan Chase (cxLoyalty Services LLC)
04.2020 - 10.2021

QA Engineer

Vivify Health
02.2019 - 04.2019

Agility Lead/Technical Delivery Manager

JPMorgan Chase (cxLoyalty Services LLC)
07.2018 - 03.2025

SR. Business Systems Analyst

JPMorgan Chase (cxLoyalty Services LLC)
07.2018 - 11.2018

Lead Business/QA Analyst

Apple Leisure Group
04.2014 - 06.2017

Quality Assurance (Consultant)

JCPenney Corp.
06.2011 - 04.2014

Client Services

M&T Bank
10.2009 - 02.2011

Compliance Manager

Academic HealthPlans
07.2004 - 07.2006

Policy Analyst

MEGA Life and Health
01.1996 - 03.2004

High School Diploma -

James Groves

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