Deborah Jefferson
Easley,SC
Summary
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Skilled in building bridges and cementing connections with business accounts. Successful at being a service-driven team player with record of providing high-quality support. Conscientious and diligent with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
17
17
years of professional experience
Work History
Assembly Technician
Wilbert Plastic Services
04.2023 - Current
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
- Performed assembly of products according to specifications and instructions.
- Followed operating procedures to maintain logbooks.
Health and Benefits Advocate
Concentrix
11.2021 - 04.2023
- handled approximately 50 calls per day.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Helped individuals navigate complex healthcare system.
- Liaison between between Health Care Providers and Insurance Company.
- Claims Representative . Reviewed benefits and coverages to ensure correct payments, deductibles, coinsurance and copays were applied.
- Worked flexible hours; night, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
CSR/Office Assistant /Receptionist
Powdersville Insurance Agency
08.2019 - 11.2021
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales .
- Built relationships with clients through active listening and acute communication talents to provide excellent service.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging services required and needed.
- Recommended products to customers, thoroughly explaining details based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
Retail Merchandiser
Home Depot
09.2013 - 08.2019
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Arranged consistent shelves, bins and racks at 3 locations by following established planograms.
- Assembled quarter and full-size point of purchase promotional displays.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Conferred with store managers to obtain information about customer needs and preferences.
- Educated employees on new merchandise during seasonal workshops.
- Inspected merchandise for quality and arranged proper display location on floor.
- Tracked and recapped key item performance.
- Arranged consistent shelves, bins and racks at 40 - 50 per day.
Commercial Account Manager
Rosenfeld Einstein
07.2006 - 08.2012
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Negotiated rates to set up finance contracts.
- Prepared orders and issued binders, proofs of insurance, and endorsements for delivery to clients.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
- Maintained required data in agency management system to follow corporate guidelines.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Managed over 50 customer calls and / or emails per day.
Education
Associate of Science - Certified Medical Assistant
Kaplan University
Davenport, IA10.2011
Skills
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Excellent Verbal and Written Communication
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Creative Problem Solving
- Document and Records Management
- Team-Oriented and Cooperative
- Administrative and Office Support
- Computer Proficiency
- Service Standard Compliance
- Stocking And Replenishing
- Account Management
- Complaint Resolution
Timeline
Assembly Technician
Wilbert Plastic Services
04.2023 - Current
Health and Benefits Advocate
Concentrix
11.2021 - 04.2023
CSR/Office Assistant /Receptionist
Powdersville Insurance Agency
08.2019 - 11.2021
Retail Merchandiser
Home Depot
09.2013 - 08.2019
Commercial Account Manager
Rosenfeld Einstein
07.2006 - 08.2012
Associate of Science - Certified Medical Assistant
Kaplan University
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