Deborah Johanning
Headland,AL
Summary
Knowledgeable and dedicated customer care service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic solid team player with exemplary passion to maintain customer satisfaction and contribute to company success
Overview
21
21
years of professional experience
Work History
Customer Care Representative
Call 4 Health
11.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Hairstylist
Shear Magnolias / Stylist And Owner
04.2018 - 07.2023
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed time efficiently in order to complete all tasks within deadlines.
Stylist
Debby’s Hair Loft
12.2002 - 04.2018
- Mixed pigments and used proper techniques to achieve desired color.
- Developed and implemented individual care plans tailored to needs of each client.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Worked with men, women and children to complete [Service] on daily basis.
- Participated in team meetings and staff training sessions.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Passionate about learning and committed to continual improvement.
Education
Hairstylist - Cosmetology
Withlacoochee Technical School
Inverness, FL12.2002
GED -
Bastrop High School
Bastrop, TX11.1986
Skills
- Customer Relations
- Call Center Operations
- Understanding Customer Needs
- LiveChat Messaging
- Medical terminology knowledge
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Following scripts
- Remote Office Availability
Timeline
Customer Care Representative
Call 4 Health
11.2023 - Current
Hairstylist
Shear Magnolias / Stylist And Owner
04.2018 - 07.2023
Stylist
Debby’s Hair Loft
12.2002 - 04.2018
Hairstylist - Cosmetology
Withlacoochee Technical School
GED -
Bastrop High School