Deborah Johansen

Skilled Medical Office professional offering 32 years of experience cultivating seamless office operations. Personable and detailed-oriented with proven record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
• Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
• Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
• Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
• Conducted routine audits of billing practices to identify areas for improvement and potential revenue enhancements.
• Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
• Supported healthcare providers by accurately transcribing dictated notes into comprehensive medical records within specified timeframes.
• Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
• Assisted medical staff with diagnostic tests and clinical procedures, resulting in improved patient care delivery.
• Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
• Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
• Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
• Developed educational materials and resources for patients to better understand their medical conditions, treatment options, and at-home care instructions.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Updated patient information and insurance details for accurate electronic medical records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Registered patients and completed associated paperwork for accurate records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Relayed care and medication advice to patients to relieve physicians during peak hours.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Assisted with medical coding and billing tasks.
• Managed office bookkeeping with insurance billing and patient payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received and routed laboratory results to correct clinical staff members.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Conducted patient intake interviews, recording and documenting relevant information.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Used [Software] to schedule appointments for doctor visits and procedures.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Registered patients and completed associated paperwork for accurate records.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
• Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
• Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
• Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
• Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
• Relayed care and medication advice to patients to relieve physicians during peak hours.
• Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
• Expedited claims processing by accurately updating ICD-10 codes in accordance with changes in diagnosis or treatment plans from physicians'' notes.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Performed routine office tasks necessary for office operation and presentation.
• Communicated medical need for patient visits to scheduling department.
• Managed on-site coordination of home health documentation.
• Collaborated with physician to verify capture of care coordination billable minutes.
• Noted physician orders in chart and completed directed actions.
• Facilitated open lines of communication among healthcare team members, promoting collaboration towards common goals in patient wellness.
• Conducted thorough assessments of clinical environments, identifying areas for improvement and implementing changes accordingly.
• Participated actively in quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
• Optimized data collection methods during patient consultations for more accurate diagnoses and tailored interventions.
• Assisted in the development of clinical protocols for improved patient outcomes and satisfaction.
• Partnered with other specialists in coordinating multidisciplinary care plans that addressed all aspects of a patient''s health condition.
• Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
• Collaborated with interdisciplinary teams to develop holistic treatment approaches tailored to individual patient needs.
• Monitored patient progress meticulously, making necessary adjustments for optimal recovery rates and minimal complications.
• Developed strong relationships with patients through empathetic communication and active listening skills, fostering trust and rapport.
• Enhanced patient care by providing clinical support to healthcare professionals, ensuring efficient and effective treatment.
• Streamlined workflow efficiencies within the clinical environment through continual process improvements and updates on best practices in patient care management.
• Mediated communications between healthcare providers and patients'' families, ensuring accurate information exchange for informed decision-making processes.
• Provided comprehensive training to new healthcare staff members, contributing to a highly skilled and competent team.
• Evaluated emerging trends in the field of medicine and updated clinical support practices accordingly to ensure continuous improvement in patient care.
• Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization.
• Streamlined internal processes for better coordination between medical staff and patients, leading to increased quality of care.
• Maintained up-to-date knowledge on industry advancements, continually improving the level of care provided to patients.
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Disinfected tools, equipment and surfaces between patients.
• Completed necessary reports and documentation on time and to specifications.
• Monitored patient progress and reported changes to healthcare professionals.
• Took and recorded patients' vital signs, documenting in medical charts.
• Answered patient inquiries and provided information about healthcare services.
• Cleaned and set up rooms in preparation for patient appointments.
• Scheduled patients for appointments and maintained master calendar.
• Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
• Performed basic laboratory tests and collected specimens for further testing.
• Inspected equipment for defects and completed basic repairs.
• Provided family members with general health education and tips for patient care.
• Supported office operations by expertly handling administrative needs.
• Obtained patient or family member authorizations for tests and procedures.
• Maintained accurate records of patient visits and treatments in patient medical files.
• Administered medications and injections as directed by healthcare professionals.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Assisted patients with basic care needs.
• Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
• Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
• Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
• Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
• Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
• Called and faxed pharmacies to submit prescriptions and refills.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Prepared examination rooms and sterilization of equipment following hospital guidelines.
• Enhanced patient care by efficiently managing medical records and coordinating appointments.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Facilitated seamless transitions between specialists or departments for patients requiring additional care or consultations.
• Maintained up-to-date patient records with medical histories and test results.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
• Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
• Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
• Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
• Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
• Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
• Increased clinic efficiency by effectively communicating with interdisciplinary teams regarding patient needs and care plans.
• Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
• Equipped patients with assistance required for basic care.
• Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
• Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
• Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Implemented care and efficiency improvements to support and enhance office operations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Taught patients about medications, procedures, and care plan instructions.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Verified patient insurance coverage and collected required co-payments.
• Obtained client medical history, medication information, symptoms, and allergies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Oriented and trained new staff on proper procedures and policies.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient pulse oximetry.
• Completed EKGs and other tests based on patient presentation in office.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Measured patient spirometry.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.