DEBORAH JOHNSON
Cookeville,TN
Summary
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
Work History
Legal/Medical/General Transcription
SPEAKWRITE DOCUMENT SERVICES
02.2002 - 01.2023
- Recorded information using word processing, dictation and transcription software and equipment.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Maintained 100% accuracy rate for spelling and content.
- Transcribed sensitive documents with complete confidentiality.
- Transcribed and edited physician reports from dictation using SpeakWrite's platform.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- My experience in legal transcription includes (but is not limited to) the following: Legal documents such as court pleadings (motions, petitions), legal correspondence, private investigation, workers' compensation cases, law enforcement transcription, children's protective agency reports, etc
- I have enjoyed transcribing documents for over 20 years and have developed an excellent ear for even the most difficult dictations; including clients who have various backgrounds/speech patterns, dialects and ESL.
Customer Service Representative/Technical Support Specialist
Convergys/Apple
06.2019 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality with their MacBook and/or iPhone, as well as related issues with apps, purchases, video and audio platforms, and more.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent
HSN
10.2016 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- My role was to providing customers with top-level customer service with a professional attitude and in an efficient manner.
Customer Service Agent
Amazon
02.2016 - 07.2016
- With Amazon, my responsibilities included but were not limited to receiving inbound customer calls and making outbound customer calls which dealt with customer issues relating to their accounts, orders, Amazon video, subscribe & save, Amazon Prime, and many other Amazon products
- I would help elderly customers who were either in the hospital or in nursing homes that were unable to search our website themselves and needed assistance finding items
- My goal was to be the best customer service agent I could be
- My role was to help a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Contacted customers to return routine and general calls promptly.
- Interfaced with shipping and related carriers to understand requirements and track shipments.
Technical Support Agent
Sykes At Home
03.2012 - 01.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- My responsibilities included but were not limited to, receiving fast-paced, inbound calls, chats, and emails supplying technical support for various systems and platforms, product services, and information
- I strive for 100% resolution
- I have had perfect attendance and I have an “exceeds expectations” status
- Customer satisfaction truly is Number 1!
- It is very important for an employee to represent the company they work with to the highest of standards, be proud of who they work with and for and give 150% at all times! I have found complete comfort in taking calls, chats, and emails and truly love what I do.
Education
Medical Transcriptionist Certification -
Allied Medical School
2011
High School Diploma -
Colonial High School
Skills
- Regulatory Requirements
- Critical Thinking
- Active Listening
- Document Quality
- HIPAA Guidelines
- Transcribing Difficult Audio, and Diverse Dialects
- Transcription
- Excellent Verbal Communication
- Research
- Customer Satisfaction
- Document Accuracy
Timeline
Customer Service Representative/Technical Support Specialist
Convergys/Apple
06.2019 - 12.2021
Customer Service Agent
HSN
10.2016 - 04.2017
Customer Service Agent
Amazon
02.2016 - 07.2016
Technical Support Agent
Sykes At Home
03.2012 - 01.2016
Legal/Medical/General Transcription
SPEAKWRITE DOCUMENT SERVICES
02.2002 - 01.2023
Medical Transcriptionist Certification -
Allied Medical School
High School Diploma -
Colonial High School
Similar Profiles
Deborah JohnsonDeborah Johnson
Legal/Medical Transcriptionist at SpeakWrite Document ServicesLegal/Medical Transcriptionist at SpeakWrite Document Services
Marilyn ReyesMarilyn Reyes
Record Retrieval Specialist at ABI Document Support ServicesRecord Retrieval Specialist at ABI Document Support Services
MEKHA Moozhickal AnilMEKHA Moozhickal Anil
Customer Service Executive & Admin at GMCS Document Clearing Services Co. LLCCustomer Service Executive & Admin at GMCS Document Clearing Services Co. LLC
Sarah CapellaSarah Capella
Sales Associate at LowesSales Associate at Lowes
Lawren HargraveLawren Hargrave
Customer Service Manager at ModeSensCustomer Service Manager at ModeSens