Deborah Johnson
Raeford,NC
Summary
Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Passionate about enhancing and promoting lasting customer satisfaction and loyalty by delivering quality service and unparalleled support leading to a notable increase in repeat business. Proficient in customer service best practices. Experience in call center operations and active listening. Also bringing excellent skills in oral and written communications and data entry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Owner
Benevolent Remote Customer Services, LLC
03.2024 - Current
- Partner with Arise platform to provide customer service to fortune 500 companies via telephone, chat, and email.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cosmetologist/Salon Owner/Operator
Abundant Hair Creations
04.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Customer Service Representative/Owner
Abundant Solutions Group, LLC
11.2020 - 08.2023
- Partner with Arise and LiveOps platform to provide customer service to fortune 500 companies via telephone, chat, and email.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Salon Cosmetologist
Elegant Hair Designs
10.2016 - 04.2019
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Representative
Teleperformance USA
10.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cosmetologist's Apprentice
Elegant Hair Designs
11.2015 - 10.2016
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Stocker
Citi Trends
09.2012 - 11.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience for customers through efficient stocking practices that minimized disruption during peak hours.
- Streamlined receiving process by verifying shipment contents against invoices and promptly addressing discrepancies with vendors or management teams as needed.
- Proactively addressed potential out-of-stock situations by communicating low inventory levels to supervisors for quick resolution.
- Increased overall store efficiency by quickly identifying and resolving any issues related to misplaced items or damaged products.
- Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
- Assisted with special projects such as store resets or seasonal displays, ensuring timely completion and adherence to company standards.
Field Retail Representative/Remote
Crossmark
09.2012 - 09.2012
- Assisted in the implementation of new store layouts to optimize product placement for increased sales opportunities.
- Used planograms to stock shelves and set up store displays.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
Frozen/Dairy Associate
Walmart Supercenter
03.2011 - 09.2012
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Collaborated with team members for efficient workflow and timely order fulfillment.
- Identified potential out-of-stock situations quickly, taking action to reorder supplies before shortages occurred.
- Maintained a clean and organized work area, adhering to company safety standards and sanitation guidelines.
- Streamlined ordering process by maintaining accurate inventory records and forecasting demand.
- Reduced waste, conducting regular inventory checks and rotating stock to ensure freshness.
- Enhanced customer satisfaction by providing excellent service and product knowledge.
- Maximized sales opportunities by keeping shelves fully stocked during peak hours of operation.
- Ensured product quality by conducting routine temperature checks and maintaining proper storage conditions.
- Improved efficiency of restocking efforts by diligently organizing backroom storage areas for easy access to products.
- Demonstrated commitment to food safety by consistently adhering to standard operating procedures regarding freezer management.
- Assisted in the development of seasonal promotions that aligned with consumer preferences for frozen dairy products at different times of year.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Overnight Stocker and Receiver
Target
09.2009 - 11.2009
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
Receptionist
B & T Tax Service, INC
01.2009 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Open and get office ready for the start of shift/day.
Education
No Degree - Medical Billing And Coding Certification
Fayetteville Technical Community College
Fayetteville, NC06.2024
No Degree - E-notary
Sandhills Community College
Pinehurst, NC04.2024
No Degree - Notary
Sandhills Community College
Pinehurst, NC11.2022
No Degree - Cosmetology
Fayetteville Beauty College
Fayetteville, NC10.2015
High School Diploma -
Hoke County High School
Raeford, NC05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call Center Operations
- Computer Proficiency
- Critical Thinking
- Payment Processing
- Live chat support
- Data Collection
- Follow-up skills
- Appointment Scheduling
Affiliations
- National Notary Association
Certification
- Licensed Cosmetologist
- CNP - Certified Notary Public
- Certified eNotary Public
- Certified Loan signing agent
Timeline
Customer Service Representative/Owner
Benevolent Remote Customer Services, LLC
03.2024 - Current
Customer Service Representative/Owner
Abundant Solutions Group, LLC
11.2020 - 08.2023
Cosmetologist/Salon Owner/Operator
Abundant Hair Creations
04.2020 - Current
Customer Service Representative
Teleperformance USA
10.2017 - 12.2017
Salon Cosmetologist
Elegant Hair Designs
10.2016 - 04.2019
Cosmetologist's Apprentice
Elegant Hair Designs
11.2015 - 10.2016
Stocker
Citi Trends
09.2012 - 11.2012
Field Retail Representative/Remote
Crossmark
09.2012 - 09.2012
Frozen/Dairy Associate
Walmart Supercenter
03.2011 - 09.2012
Overnight Stocker and Receiver
Target
09.2009 - 11.2009
Receptionist
B & T Tax Service, INC
01.2009 - 04.2009
No Degree - Medical Billing And Coding Certification
Fayetteville Technical Community College
No Degree - E-notary
Sandhills Community College
No Degree - Notary
Sandhills Community College
No Degree - Cosmetology
Fayetteville Beauty College
High School Diploma -
Hoke County High School
- Licensed Cosmetologist
- CNP - Certified Notary Public
- Certified eNotary Public
- Certified Loan signing agent
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