Deborah Johnson
Raeford,NC
Summary
A certified professional medical coder apprentice that is committed to providing quality and accurate work. Has education in medical terminology, anatomy, HIPAA compliance, CPT coding, ICD-10-CM coding, and HCPCS level II coding, along with other health information and electronic health records education. Professional talented at analyzing and reviewing for accuracy in documents. Also offers background in problem-solving, data collection and entry, and computer proficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Owner
Benevolent Remote Customer Services, LLC
03.2024 - Current
- Partner with Arise platform to provide customer service to fortune 500 companies via telephone, chat, and email.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cosmetologist/Salon Owner/Operator
Abundant Hair Creations
04.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Customer Service Representative/Owner
Abundant Solutions Group, LLC
11.2020 - 08.2023
- Partner with Arise and LiveOps platform to provide customer service to fortune 500 companies via telephone, chat, and email.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Salon Cosmetologist
Elegant Hair Designs
10.2016 - 04.2019
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Representative
Teleperformance USA
10.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cosmetologist's Apprentice
Elegant Hair Designs
11.2015 - 10.2016
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Stocker
Citi Trends
09.2012 - 11.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience for customers through efficient stocking practices that minimized disruption during peak hours.
- Streamlined receiving process by verifying shipment contents against invoices and promptly addressing discrepancies with vendors or management teams as needed.
- Proactively addressed potential out-of-stock situations by communicating low inventory levels to supervisors for quick resolution.
- Increased overall store efficiency by quickly identifying and resolving any issues related to misplaced items or damaged products.
- Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
- Assisted with special projects such as store resets or seasonal displays, ensuring timely completion and adherence to company standards.
Field Retail Representative/Remote
Crossmark
09.2012 - 09.2012
- Assisted in the implementation of new store layouts to optimize product placement for increased sales opportunities.
- Used planograms to stock shelves and set up store displays.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
Frozen/Dairy Associate
Walmart Supercenter
03.2011 - 09.2012
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Collaborated with team members for efficient workflow and timely order fulfillment.
- Identified potential out-of-stock situations quickly, taking action to reorder supplies before shortages occurred.
- Maintained a clean and organized work area, adhering to company safety standards and sanitation guidelines.
- Streamlined ordering process by maintaining accurate inventory records and forecasting demand.
- Reduced waste, conducting regular inventory checks and rotating stock to ensure freshness.
- Enhanced customer satisfaction by providing excellent service and product knowledge.
- Maximized sales opportunities by keeping shelves fully stocked during peak hours of operation.
- Ensured product quality by conducting routine temperature checks and maintaining proper storage conditions.
- Improved efficiency of restocking efforts by diligently organizing backroom storage areas for easy access to products.
- Demonstrated commitment to food safety by consistently adhering to standard operating procedures regarding freezer management.
- Assisted in the development of seasonal promotions that aligned with consumer preferences for frozen dairy products at different times of year.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Overnight Stocker and Receiver
Target
09.2009 - 11.2009
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
Receptionist
B & T Tax Service, INC
01.2009 - 04.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Open and get office ready for the start of shift/day.
Education
No Degree - Medical Billing And Coding Certification
Fayetteville Technical Community College
06.2024
No Degree - E-notary
Sandhills Community College
04.2024
No Degree - Notary
Sandhills Community College
11.2022
No Degree - Cosmetology
Fayetteville Beauty College
10.2015
High School Diploma -
Hoke County High School
05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Payment Processing
- Follow-up skills
- Data Collection
- Medical terminology knowledge
- Computer Proficiency
- Payment Processing
- Appointment Scheduling
- Anatomy knowledge
- HIPAA Compliance
- HCPCS Coding
- ICD-10 Coding
- Certified Professional Coder (CPC)
- Continuing Education Commitment
- CPT coding knowledge
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Troubleshooting abilities
Certification
- Licensed Cosmetologist
- CNP - Certified Notary Public
- Certified eNotary Public
- Certified Loan signing agent
- CPC-A - Certified Professional Coder (Apprentice)
Affiliations
- National Notary Association (NNA)
- American Academy of Professional Coder (AAPC)
Timeline
Customer Service Representative/Owner
Benevolent Remote Customer Services, LLC
03.2024 - Current
Customer Service Representative/Owner
Abundant Solutions Group, LLC
11.2020 - 08.2023
Cosmetologist/Salon Owner/Operator
Abundant Hair Creations
04.2020 - Current
Customer Service Representative
Teleperformance USA
10.2017 - 12.2017
Salon Cosmetologist
Elegant Hair Designs
10.2016 - 04.2019
Cosmetologist's Apprentice
Elegant Hair Designs
11.2015 - 10.2016
Stocker
Citi Trends
09.2012 - 11.2012
Field Retail Representative/Remote
Crossmark
09.2012 - 09.2012
Frozen/Dairy Associate
Walmart Supercenter
03.2011 - 09.2012
Overnight Stocker and Receiver
Target
09.2009 - 11.2009
Receptionist
B & T Tax Service, INC
01.2009 - 04.2009
No Degree - E-notary
Sandhills Community College
No Degree - Notary
Sandhills Community College
No Degree - Cosmetology
Fayetteville Beauty College
High School Diploma -
Hoke County High School
- Licensed Cosmetologist
- CNP - Certified Notary Public
- Certified eNotary Public
- Certified Loan signing agent
- CPC-A - Certified Professional Coder (Apprentice)
No Degree - Medical Billing And Coding Certification
Fayetteville Technical Community College
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