Deborah Johnson
Southfield,MI
Summary
Dynamic leader with extensive experience at R1 RCM, excelling in team leadership and relationship building. Proven track record of enhancing operational efficiency and client satisfaction through strategic initiatives and effective coaching. Skilled in implementing advanced technologies and fostering a culture of continuous improvement, driving significant cost reductions and high-quality outcomes.
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
30
30
years of professional experience
Work History
Vice President of Medical Transcription
R1 Rcm
06.2010 - 02.2023
- Cultivated strong relationships with key stakeholders, including customers, vendors, the remote off-shore and on-shore teams and physician leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency, significant cost take-out and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Director, Medical Transcription
Ascension Health Ministry
03.2004 - 06.2010
- Developed a Corporate Transcription team across all of the Michigan market.
- Implemented a high-tech back end, voice recognition software through working with the technology vendor, trained all of the staff, integrated with the physicians and hospital leaders.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that encouraged high productivity, top quality and cost reductions.
President and Owner of Med-Works Transcription Com
Self
01.1993 - 03.2004
- Hired and trained contract work transcriptionists to service Med-Works accounts and physicians with high quality transcribed and printed documents for their office or clinic charts.
- Increased customer base due to referrals and word of mouth regarding high standards and outstanding service. I maintained excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
Education
Associate of Arts - Business
Henry Ford Community College
Dearborn05-1992
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Client relationship building
- Performance monitoring
- Staff development
- Presentations
- Training and mentoring
Timeline
Vice President of Medical Transcription
R1 Rcm
06.2010 - 02.2023
Director, Medical Transcription
Ascension Health Ministry
03.2004 - 06.2010
President and Owner of Med-Works Transcription Com
Self
01.1993 - 03.2004
Associate of Arts - Business
Henry Ford Community College
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