Summary
Overview
Work History
Education
Skills
Work Availability
Software
Work Preference
Interests
Timeline
Hi, I’m

Deborah Johnson

Cookeville,TN
Deborah Johnson

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

23
years of professional experience

Work History

SpeakWrite Document Services

Legal/Medical Transcriptionist
01.2002 - 05.2025

Job overview

  • Executed high-quality transcript production while complying with tight deadlines set by supervisors or clients.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Ensured proper formatting of transcribed documents according to client standards.

Concentrix

Customer Service Representative
01.2019 - 03.2020

Job overview

  • Recommended upgrades and features to enhance user experience.
  • Assisted customers with hardware and software installation.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Provided technical support via phone, email, and chat.

Sykes At Home

Customer Service and Technical Support
07.2014 - 12.2018

Job overview

  • Assisted large volumes of customers daily, maintaining a positive and professional demeanor.
  • Achieved high satisfaction ratings through proactive resolution of customer issues on first contact.
  • Delivered exceptional customer service efficiently, focusing on prompt problem-solving.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Troubleshoot customer inquiries related to software and hardware issues.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Provided technical assistance to customers through phone, email and chat support.
  • Supported customers with online billing, access, and account issues.
  • Managed the configuration and setup of customer accounts and systems.

Education

Allied Medical

Certificate of Technical Studies from Medical Transcription/Terminology
01-2011

Colonial High School
Orlando, FL

High School Diploma
06-1986

Skills

  • Customer service
  • Technical troubleshooting
  • Transcription software
  • Transcription accuracy
  • HIPAA compliance
  • Transcription
  • Fast typing speed
  • Medical transcription
  • Medical terminology proficiency
  • Technical support
  • Customer engagement
  • Problem resolution
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

Remote

Important To Me

Career advancementCompany CulturePaid time off

Interests

Outdoors and spending time with our fur children

Timeline

Customer Service Representative

Concentrix
01.2019 - 03.2020

Customer Service and Technical Support

Sykes At Home
07.2014 - 12.2018

Legal/Medical Transcriptionist

SpeakWrite Document Services
01.2002 - 05.2025

Allied Medical

Certificate of Technical Studies from Medical Transcription/Terminology

Colonial High School

High School Diploma

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