Deborah Johnson

Served as a trusted operational partner to the SVP, VP, and senior leadership team within the Finance and Tax organization, enabling effective execution of strategic and day-to-day initiatives.
• Owned highly complex executive calendars, proactively resolving conflicts and ensuring leadership focused on highest-priority work across competing demands.
• Coordinated domestic and international travel and managed end-to-end expense reporting through Concur, ensuring accuracy, compliance, and on-time submission.
• Processed 25+ state tax exemption certificates weekly, partnering with Billing and Compliance teams to support regulatory accuracy and timely processing.
• Led the Monthly Issue Tracker, preventing backlog through proactive follow-ups, trend analysis, and workload forecasting.
• Maintained KPI dashboards and executive reporting, delivering data-driven insights to support informed leadership decision-making.
• Approved weekly time reporting and analyzed overtime trends, producing year-over-year Excel reports used for workforce planning and cost control.
• Tracked headcount and maintained organizational charts monthly to provide leadership with accurate visibility into staffing and organizational changes.
• Supported budget forecasting and planning activities to ensure alignment with strategic objectives.
• Planned and executed logistics for Town Halls and leadership meetings, including agendas, presentations, and materials for large audiences.
• Coordinated volunteer initiatives for a 109-person organization, driving engagement and participation across teams.
• Managed sensitive and confidential information with discretion in a highly regulated corporate environment.

Provided high-level administrative support in a global IT environment, coordinating across U.S. and India teams.
• Managed heavy executive calendar and complex domestic and international travel arrangements.
• Processed travel and expense reports accurately and within tight deadlines.
• Tracked action items and followed up, contributing to a 90% reduction in IT trouble tickets.
• Compiled executive-level Excel reports and PowerPoint presentations for senior leadership.
• Created and distributed a monthly IT department newsletter to improve communication and visibility.
• Coordinated employee recognition awards across multiple locations for 100+ employees.
• Served as primary liaison with external vendors
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Served as the primary client point of contact, supporting attorneys in family law through accurate documentation and clear communication.
• Managed high volume inbound calls and correspondence while maintaining confidentiality.
• Organized and maintained legal case files and client records.
• Scheduled consultations, conducted client intake, and prepared written summaries for attorney review.
• Prepared client retainers, processed payments, and managed billing records.
• Trained new employees on the Firm's policies and procedures.
• Analyzed reporting structures to enhance database efficiency.
• Participated in testing and implementation of new legal case management software.