Deborah Johnston
Richmond,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Cashier
Academy Sports and Outdoors
Henrico, VA
07.2022 - Current
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Short Order Cook
Sam's Market / Krispy Krunchy Chicken
Richmond, VA
03.2020 - 06.2023
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Portioned out food to specifications to prevent waste.
- Utilized first in, first out method to cycle through stock and keep food fresher.
- Followed designated recipes as outlined by company.
- Adhered to designated guidelines for food preparation as outlined by company.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Sanitized workstation before and after shift to prevent illness and food contamination.
Biscuit Maker
Bojangles' Famous Chicken 'n Biscuits
Richmond, VA
01.2018 - 03.2020
- Organized workstations to prepare for next shift.
- Baked dough using molds, pans and sheets.
- Adhered to quality and food safety requirements.
- Measured and combined ingredients using mixers, blenders and hand utensils.
- Broke down, cleaned and sanitized work stations at end of shift.
- Properly stored food by adhering to food safety policies and procedures.
- Prepared and built food items according to standardized recipes and directions.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Selected, measured and weighed ingredients in specified amounts.
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Set up work stations, prep tables, service counters and steam tables.
Busser
Dennys Restaurant
Fairfax, VA
08.2016 - 08.2017
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Busser
Red Lobster Restaurant
Fairfax, VA
09.2015 - 08.2016
- Cleared tables to maintain high turnover rate and minimize wait times.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Expedited food to tables to assist servers during busy periods.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Notified manager of issues with equipment or breakage.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
- Stocked service stations with ice, napkins and straws.
- Supported serving staff in delivering accurate and well-presented food orders.
- Filled and served various beverages for customers.
Banquet Server
Golden Corral Buffet and Grill
South Hill, VA
05.2013 - 09.2015
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Longwood Senior High School
Middle Island, NY06.1990
Skills
- Staff Training
- Loss Prevention
- Customer Service
- Payment Collection
- Written and Verbal Communication
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Cashier
Academy Sports and Outdoors
07.2022 - Current
Short Order Cook
Sam's Market / Krispy Krunchy Chicken
03.2020 - 06.2023
Biscuit Maker
Bojangles' Famous Chicken 'n Biscuits
01.2018 - 03.2020
Busser
Dennys Restaurant
08.2016 - 08.2017
Busser
Red Lobster Restaurant
09.2015 - 08.2016
Banquet Server
Golden Corral Buffet and Grill
05.2013 - 09.2015
High School Diploma -
Longwood Senior High School