Deborah Jolivette
Administrative Assistant
Youngsville,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Medical Records/Clerical Coordinator
Centerwell Senior Primary Care - Lafayette
04.2020 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
- Elevated client relations through professional correspondence with external parties such as vendors or partners.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Referral Coordinator II
Louisiana Health Care Connections Also Known as Centene
08.2016 - 04.2020
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Education
Northside Senior High School
Lafayette, LAAssociate of Arts - Business Administration
Spencer Business College
LafayetteSkills
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Patient demographics
- Insurance eligibility and verification
- Attention to detail
- Staff scheduling
- Strong work ethic
- Patient check-in
- Team leadership
- Computer software proficiency
- Medical records administration
- Critical thinking
- Reception management
- Organizational skills development
- Team supervision
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Records/Clerical Coordinator
Centerwell Senior Primary Care - Lafayette
04.2020 - Current
Referral Coordinator II
Louisiana Health Care Connections Also Known as Centene
08.2016 - 04.2020
Northside Senior High School
Associate of Arts - Business Administration
Spencer Business College
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