DEBORAH JOLLEY-WATSON
Winchester,TN
Summary
People, customer, and community-minded with 20+ years of experience in retail management. Self motivated, self starter, team and task oriented. Able to set priorities to maximize contribution, assist in duties assigned, execute daily task. support team and build rapport with customers, associates and community, to provide best-in-class pharmacy service. Enterprising manager with strong track record in leading dynamic teams to achieve exceptional results in retail pharmacy settings. Demonstrates articulate communication skills and natural ability to inspire and motivate staff, ensuring optimal customer satisfaction and operational efficiency.
Overview
2013
2013
years of professional experience
1
1
Certification
Work History
RETAIL PHARMACY MANAGER
Wal-mart
04.2002 - 06.2012
- Managed pharmacy staff by onboarding, scheduling and training team members
- Resolved customer complaints efficiently using excellent problem solving skills while maintaining positive relationships with customers
- Answered customer questions and provided information on drug interactions, side effects and proper storage of pharmaceuticals
REGIONAL HEALTHCARE MANAGER
Cvs
02.2000 - 04.2002
RETAIL PHARMACY MANAGER
Cvs
09.1998 - 02.2000
PHARMACY MANAGER
Bi-Lo
10.1990 - 09.1998
PHARMACY MANAGER
Walgreens
- 06.1986
PHARMACY MANAGER
Walgreens
- 06.1984
Education
DOCTOR OF PHARMACY -
Ut College of Pharmacy
Memphis, Tn06.1984
Skills
- Prescription verification
- Professional ethics
- Medication dispensing
- Employee scheduling
- Workflow optimization
- Budgeting and finance
- Direct patient care
- Training and mentoring
- Patient education and counseling
- Team building
- Operations management
- Staff management
- Inventory control
- Drug inventory management
- Purchasing management
- Quality assurance controls
- Sales optimization
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- HIPAA guidelines
- Task prioritization
- Self motivation
- Goal setting
Certification
- PHARMACY MANAGER, Walgreens, Nashville, TN
- PHARMACY MANAGER, Walgreens, Memphis, TN
Personal Information
Title: PHARMACIST
Timeline
RETAIL PHARMACY MANAGER
Wal-mart
04.2002 - 06.2012
REGIONAL HEALTHCARE MANAGER
Cvs
02.2000 - 04.2002
RETAIL PHARMACY MANAGER
Cvs
09.1998 - 02.2000
PHARMACY MANAGER
Bi-Lo
10.1990 - 09.1998
DOCTOR OF PHARMACY -
Ut College of Pharmacy
PHARMACY MANAGER
Walgreens
- 06.1986
PHARMACY MANAGER
Walgreens
- 06.1984
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