Deborah Jones
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Top-notch management abilities in financial, personnel and clerical areas.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Leconte Surgical Associates-Covenant Medical Group
11.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Service Representative Float Position
Covenant Medical Group
10.2021 - 11.2022
- Covered in several facilities such as Pulmonary, Urology, Surgery, Orthopedic and 3 Primary Care offices for coverage when primary staff was out smoothly and without interruption
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Site Coordinator / Office Manager
Palm Beach Diabetes and Endocrine Specialists, P.A.
01.2007 - 03.2020
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL2000
Skills
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Problem Solving
- Telephone Etiquette and Customer Service
- Organizational Skills
- Team Collaboration
- Strong customer relations and communication skills Organized and accountable
- Able to adapt quickly to new situations/systems
- 27 years administrative, managerial and supervisor experience
- Insurance Verification, billing and prior authorizations EHR knowledge
- Proficient in Microsoft Word and Outlook Familiar with Excel and Quickbooks
- Conflict Resolution
- Decision Making
- Time Management
Timeline
Patient Service Representative
Leconte Surgical Associates-Covenant Medical Group
11.2022 - Current
Patient Service Representative Float Position
Covenant Medical Group
10.2021 - 11.2022
Site Coordinator / Office Manager
Palm Beach Diabetes and Endocrine Specialists, P.A.
01.2007 - 03.2020
Associate of Arts - Business Administration And Management
Palm Beach State College
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