Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Jones

Plainfield,NJ

Summary

Dynamic customer service professional with a proven track record at Rider Insurance Company, adept at resolving conflicts and enhancing client loyalty. Skilled in analytical problem solving and effective listening, I excel in high-pressure environments, ensuring timely assistance and satisfaction. Committed to delivering exceptional support while maintaining accurate data entry and communication.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Rider Insurance Company
03.2004 - 06.2027
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

TEACHERS AIDE

STEPPINGSTONE AFTERCARE
09.2018 - 03.2020
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.

Dispatcher/Customer Service Representative

NEW JERSEY AUTOMOBILE CLUB(AAA)
07.2007 - 10.2009
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

High School Diploma -

HILLSIDE HIGH SCHOOL
Hillside, NJ
06-1981

Skills

  • Client Support
  • Effective Listening
  • Analytical Problem Solving
  • Accurate Data Entry

Timeline

TEACHERS AIDE

STEPPINGSTONE AFTERCARE
09.2018 - 03.2020

Dispatcher/Customer Service Representative

NEW JERSEY AUTOMOBILE CLUB(AAA)
07.2007 - 10.2009

Customer Service Representative

Rider Insurance Company
03.2004 - 06.2027

High School Diploma -

HILLSIDE HIGH SCHOOL

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Deborah Jones