Deborah Junkins, Human Resources
Raynham,MA
Summary
Dynamic human resources professional with extensive experience at the Massachusetts Executive Office of Health and Human Services. Proven track record in recruitment and employee relations, enhancing operational efficiency through strategic planning and effective onboarding processes. Skilled in HR analytics and conflict resolution, fostering a collaborative workplace culture.
Overview
32
32
years of professional experience
Work History
Personnel Officer, Employment and Staffing
Massachusetts Executive Office of Health and Human Services
Boston, MA
05.2022 - Current
- Working both on-site and remotely, responsible for the delivery of daily human resource and personnel administration functions for the Department of Mental Health and Department of Public Health.
- Review assigned posting requisition for accuracy; screen resumes and employment applications.
- Provide information and updates regarding the post-to-hire process and assist with the interview process.
- Coordinate employment check process; prepare employment offer letters.
- Process personnel transactions (new hire, promotion, demotion); coordinate inter-agency transfers.
- Provide information and guidance to agency staff and others regarding collective bargaining matters (salary calculations, seniority/benefit service dates, and out-of-title pay requests).
- Managed recruitment processes for various roles within health and human services.
- Developed and implemented employee training and development programs.
REGIONAL MANAGER SOUTHEASTERN MASSACHUSETTS
Multicultural Home Care/Simplura Health Group
Foxboro, MA
07.2018 - 11.2021
- Recruited to oversee the successful launch of Multicultural Home Care's Southeastern Massachusetts branch office serving Bristol and Norfolk Counties.
- Responsible for overall operations, with a focus on recruitment, onboarding, and retention of clinical staff (nurses, therapists, and home care aides), and paraprofessional staff.
- Managed the delivery of the Commonwealth's state contracts providing home services to elders with multiple diagnosis, including: dementia, Alzheimer's, Parkinson's Disease, cancer, and other chronic illnesses rendering them home-bound.
DIRECTOR OF PRIVATE CARE
Health Care Options, Inc.
Attleboro, MA
11.2012 - 02.2018
- Responsible for the overall delivery of all private duty care divisional operations, activities, programs, and staff, including management of 55+ direct reports (scheduler, home care aides and nurses).
- Maintained appropriate staff ratios achieved through development of recruitment strategies, onboarding, and professional development for para-professional staff.
- Evaluated, developed, and implemented systems to enhance the operation and fiscal success of the division.
OWNER
Mom's Café & Cupcakery
South Attleboro, MA
01.2010 - 01.2012
- Managed daily café operations and staff scheduling.
- Developed and executed seasonal menu offerings and promotional events.
- Maintained inventory levels and ordered supplies as needed.
- Oversaw customer service training for new employees.
- Ensured compliance with health and safety regulations in food preparation.
- Designed custom cupcake orders for special occasions and events.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
Realtor
Coldwell Banker, Fretias Real Estate
Bristol County, MA
01.1995 - 12.2010
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
CLIENT CARE MANAGER
Caring Senior Services
Mansfield, MA
01.2009 - 01.2010
REGIONAL MANAGER
Medical Resources Home Health Care
Newton, MA
01.2005 - 01.2009
STAFF COORDINATOR
Medical Resources Home Health Care
Newton, MA
01.2003 - 01.2005
HUMAN RESOURCES COORDINATOR
TLC-Staff Builder's Home Health Care
Easton, MA
01.2001 - 01.2003
Preschool Director
Owner, Little Bear's
Taunton, MA
01.1994 - 12.2000
Education
Business Management
American Business Institute
Boston, MA06-1988
Associate of Science - Hospitality Administration And Management
Bristol Community College, Attending
Fall River, MASkills
- Community outreach
- Employee relations
- Marketing and public relations
- Payroll management
- Project management
- Recruitment strategies
- Strategic planning
- Training and development
- Human resources management
- Customer service excellence
- Team building and leadership
- Market analysis proficiency
- Stakeholder engagement
- Conflict resolution techniques
- Compensation and benefits administration
- HR software proficiency
- Talent acquisition
Community Service
- Member, Rotary Club of Foxboro
- Volunteer, Taunton Opiate Task Force
- Volunteer, Taunton Safety Coalition
- Volunteer, Taunton Missions Shelter
Previous Professional Experience
- Owner, Mom's Café & Cupcake's, South Attleboro, MA, 03/01/10, 11/01/12
- Client Care Manager, Caring Senior Services, Mansfield, MA, 01/01/09, 01/01/10
- Regional Manager, Medical Resources Home Health Care, Newton, MA, 04/01/05, 04/01/09
- Staff Coordinator, Medical Resources Home Health Care, Newton, MA, 04/01/03, 04/01/05
- Human Resources Coordinator, TLC-Staff Builder's Home Health Care, Easton, MA, 04/01/01, 01/01/03
Timeline
Personnel Officer, Employment and Staffing
Massachusetts Executive Office of Health and Human Services
05.2022 - Current
REGIONAL MANAGER SOUTHEASTERN MASSACHUSETTS
Multicultural Home Care/Simplura Health Group
07.2018 - 11.2021
DIRECTOR OF PRIVATE CARE
Health Care Options, Inc.
11.2012 - 02.2018
OWNER
Mom's Café & Cupcakery
01.2010 - 01.2012
CLIENT CARE MANAGER
Caring Senior Services
01.2009 - 01.2010
REGIONAL MANAGER
Medical Resources Home Health Care
01.2005 - 01.2009
STAFF COORDINATOR
Medical Resources Home Health Care
01.2003 - 01.2005
HUMAN RESOURCES COORDINATOR
TLC-Staff Builder's Home Health Care
01.2001 - 01.2003
Realtor
Coldwell Banker, Fretias Real Estate
01.1995 - 12.2010
Preschool Director
Owner, Little Bear's
01.1994 - 12.2000
Business Management
American Business Institute
Associate of Science - Hospitality Administration And Management
Bristol Community College, Attending