Deborah Kahaialii

• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Resolved patient concerns and complaints with empathy and professionalism.
• Delivered support to medical staff in completion of patient paperwork.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Followed document protocols to safeguard confidentiality of patient records.
• Communicated with insurance companies to obtain authorizations for medical treatments and procedures.
• Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
• Monitored inventory levels of clinic/office supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
• Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.

• Provided professional and courteous customer service and front desk support.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Followed instructions and procedures to complete assigned tasks.

• Cased mail in sequence of delivery for designated route.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Operated vehicles and equipment to transport packages and mail pieces.
• Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
• Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
• Managed high-volume mail deliveries during peak seasons.

• Collaborated in designing, organizing and managing multiple successful events and music festivals annually.
• Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives to achieve project goals, fostering collaboration and innovation.
• Facilitated team brainstorming sessions that led to innovative solutions for operational challenges.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Provided exceptional customer service to both artists and venue representatives, fostering long-lasting professional relationships.
• Facilitated clear communication between artists, management, promoters, venue staff and production team to guarantee a successful event execution from start to finish.
• Established strong relationships with talent agencies and venues to expand the company's roster by consistently scouting new talent and identifying potential partnership opportunities.
• Coordinated event logistics such as sound checks, set times, and equipment requirements, ensuring seamless performance experiences.
• Leveraged social media platforms to maximize artist exposure and generate interest in upcoming events or promotions.
• Provided travel and accommodations, and various packages and amenities for artists to create a memorable experience.
• Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
• Facilitated post-event team meetings to evaluate production outcomes with open communication and constructive feedback to improve future events.

Administrative Manager:

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Updated reports, managed accounts, and generated reports for company database.
• Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
• Created reports, presentations and other materials for executive staff.
• Completed bi-weekly payroll for 3 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Collaborated with marketing team to create promotional materials that attracted new clientele and boosted bookings.

Artist Representative:

• Booked venues and planned concert tours for artists.
• Managed contracts and agreements with venues, upholding the interests of artists while maintaining a positive working relationships.
• Booked travel and accommodations, and organized detailed travel itineraries for artists, band and crew, ensuring smooth arrangements for performances and events.
• Coordinated and managed event logistics such as hospitality, sound checks, set times, and equipment requirements, ensuring seamless performance experiences.
• Facilitated the set up and selling of artist's merchandise, and managed artist meet and greets ensuring positive experiences for event attendees.
• Ensured timely payment processing for all booked events through meticulous invoicing practices and follow-up communications with vendors or venues.
• Ensured timely and fair payments to artists, as well as band and crew members, ensuring positive working relationships.
• Provided detailed monthly schedules with weekly updates for all artists, band and crew members for clear and efficient communication.