Deborah Kancelaric
Staten Island,NY
Summary
Dynamic Practice Tech at Healthcare Associates in Medicine / Northwell Health, adept at enhancing customer satisfaction through exceptional communication and empathetic conflict resolution. Proficient in managing sensitive information and navigating insurance processes, I consistently foster strong client relationships, ensuring loyalty and repeat business while maintaining a positive work environment.
Overview
29
29
years of professional experience
Work History
Administrative Assistant for psychology
Healthcare Associates in Medicine / Northwell Health
09.1996 - Current
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Sociology
College of Staten Island
Staten Island, NY01-1991
Skills
Proficient in office software allscripts, soarian,microsoft , outlook
Excellent verbal and written communication skills
Maintaining and handling confidential and sensitive information
Working directly with insurance companies obtaining authorizations for psychological and neuropsychological testing
Dealing with patients mental health benefits
Ordering and responsible for testing kits ,record forms
Maintaining inventory for record forms and response booklets
Collecting copayments
Timeline
Administrative Assistant for psychology
Healthcare Associates in Medicine / Northwell Health
09.1996 - Current
Sociology
College of Staten Island
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