Deborah Kasper

* Answer calls from Members regarding policy effectiveness, benefits,deductible/out of pocket status, claims, prior authorization requirements and Provider network status.

*Answer calls from Providers in regards to policy effectiveness, claims status, prior authorization requirements/status.

* Send cases to appropriate departments for additional work required, research required or reprocessing of claims.

• Coordinated emergency response operations to ensure immediate support for survivors both at office and hospital for exams.
• Developed and implemented training programs for staff on trauma-informed care practices.
• Managed shelter resources and logistics to maintain a safe environment for clients.
• Oversaw case management processes, ensuring effective support for individuals in crisis situations.
• Mentored new staff members, fostering a culture of continuous improvement and professional growth.

* Radio advertising sales for f3 radio stations to both established and new clients.

* Writing copy for advertising for clients.

* Sales and hosting live Remotes with Radio Talent for clients at their place of business.

• Developed and maintained strong relationships with clients to boost customer loyalty.
• Executed promotional campaigns to enhance station visibility and audience engagement.