Open To Work
DEBORAH KASSIEN
Millennium Health, Inc
FORT WORTH,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Senior Customer Service Professional
Minimum Desired Compensation
$45000/yr
1
Certification
22
years of professional experience
Cultivated expertise in customer service and administrative management over 15+ years, targeting a transition into a customer service role within the airline industry.
Work History
LAB SERVICE ASSISTANT
1 Year 11 Months- Collected and processed urine and oral fluids for drug testing of controlled substances in medication refill assessments.
UNDERWRITER
6 Years 6 Months- Served as Flood Underwriter for FEMA and The Hartford.
- Underwrote new submissions to confirm accuracy of policies per FEMA guidelines.
- Processed endorsements, cancellations, and reinstatements while managing billing issues to facilitate policy issuance.
- Corresponded and communicated with clients and agents regarding various concerns and requests.
- Reviewed all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources to appropriately underwrite policies.
- Requested and evaluated necessary documentation.
- Delivered exceptional customer service to agents and insureds through phone support, online chat, and email, consistently meeting production goals.
- De-escalated challenging customer situations to achieve complete resolution.
- Demonstrated ability to work independently with minimal supervision.
- Engaged with clients and colleagues primarily through phone and chat interactions.
- Proficient in Microsoft Office applications and iOS programs.
INDEPENDENT INSURANCE AGENT
2 Years 10 Months- Functioned as an independent licensed insurance agent with P&C and Life and Health designations.
- Analyzed and evaluated applications to write commercial and personal policies, including annuities and life insurance products.
- Ensured that proper documentation was submitted for new business, renewals, endorsements, and cancellations.
- Sold and serviced a range of insurance products while delivering personalized customer service.
- Aided in the processing of claims.
- Conducted extensive face-to-face sales and service activities.
CONCEAL AND CARRY WEAPONS SPECIALIST
3 Years 7 Months- Reviewed and interviewed applicants for Conceal and Carry Weapon permits.
- Executed background checks utilizing State, Local, and FBI criminal databases.
- Rolled fingerprints both manually and electronically.
- Assessed application results and determined the issuance or denial of permits accordingly.
- Conducted extensive one-on-one interactions with applicants and county personnel.
ADMINISTRATIVE DIRECTOR
9 Years 6 Months- Oversaw all administrative functions for an entry-level healthcare training program.
- Analyzed and reported student data to the Missouri Department of Health and Senior Services.
- Established and maintained policies and procedures for students and employees, including personnel files.
- Devised business plans to facilitate growth and expansion opportunities.
- Supervised administrative staff, managing periodic reviews and disciplinary matters while maintaining employee records.
- Acted as a liaison between the healthcare community and students to provide employment opportunities.
- Executed public presentations effectively.
- Instated accounting practices, including purchasing, accounts payable/receivable, payroll, and tax reporting.
- Skilled in QuickBooks Pro and Microsoft Office applications.
Education
Associates - National Flood Insurance
Associates - Deaf Cultural Studies
Bachelor - Business Management/Administration
Skills
Microsoft Office products
QuickBooks Pro
Communication
Sales
IOS programs
Customer service
Public presentations
Certification
Associates in National Flood Insurance, The Institutes
Community Service
City of Ft Worth, TX - Volunteer with Parks & Recreation 2024 to present
City of Independence, MO - Chamber of Commerce Ambassador
Metropolitan Community Churches - Deacon, Network Leader, Worship Volunteer Coordinator
Timeline
LAB SERVICE ASSISTANT
Millennium Health, Inc
10.2024 - CurrentRead More
UNDERWRITER
Torrent Technologies, Inc
02.2018 - 08.2024Read More
INDEPENDENT INSURANCE AGENT
Fore Front Insurance
02.2014 - 12.2016Read More
CONCEAL AND CARRY WEAPONS SPECIALIST
Jackson County Sheriff
05.2013 - 12.2016Read More
ADMINISTRATIVE DIRECTOR
MEDS CNA Training Programs
06.2004 - 12.2013Read More
University of Central Missouri
Bachelor from Business Management/Administration
Read More
Metropolitan Community College
Associates from Deaf Cultural Studies
Read More
The Institutes
Associates from National Flood Insurance
Read More