Deborah Kegley
Boynton Beach
Summary
Receptionist with 43+ years of experience providing front-desk support in dental clinics and military healthcare settings. Skilled in Dentrix, PPO/HMO insurance verification, appointment scheduling, patient recall, records management, and end-of-day transaction balancing. Reliable team player with strong communication, attention to detail, and the ability to manage high call volumes; seeks to contribute efficient patient flow and accurate insurance processing in a busy practice.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
45
45
years of professional experience
Work History
Receptionist
Dr Randy Sachs, DDS
Lake Worth, FL
05.2025 - Current
- Administered accurate patient intake documentation and insurance verification, ensuring compliance and enabling reliable clinical record continuity.
- Managed incoming patient inquiries across channels with prioritized routing, ensuring timely clinician responses and enhanced patient follow-up reliability.
- Liaised with clinical staff to coordinate same-day urgent visits, enabling rapid care delivery and strengthening interdepartmental responsiveness.
- Guided patients through pre-visit instructions and insurance questions, clarifying next steps to increase appointment readiness and decrease last-minute cancellations.
- Handles inbound patient inquiries with needs-based triage and clear next-step guidance, improving appointment conversion and fostering trust in clinic services.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient communications, ensuring timely responses and effective information dissemination.
Receptionist
Dr. Andrew Goldring, DDS
Boynton Beach, FL
01.2017 - 01.2024
- Handled high volume of calls
- Proficient in Dentrix
- Skilled in verification of insurance for eligibility (PPO)
- Excellent communication skills
- Determined patient insurance copay's
- Filing insurance claims entering insurance payments
- Skilled at scheduling appointments, filling open appointments
- In charge of continuing care sending, Patient recall cards.
- Trained new front-desk staff on office procedures and conflict de-escalation, strengthening team reliability and maintaining consistent patient service quality.
Receptionist
Dr. Jack Hirschfeld, DDS
Palm Springs, FL
01.2002 - 01.2014
- Handled high volume of calls
- Proficient with data entry and end of day reporting
- Skilled in verification of insurance eligibility HMO/PPO
- Scheduled appointments filled open appointments
- End of day balancing transactions.
- Introduced standardized reminder templates and outreach cadence, improving confirmation rates and lowering last-minute cancellations with measurable progress.
- Monitored appointment trends and no-show patterns to recommend schedule adjustments, producing noticeable gains in appointment utilization and operational efficiency.
- Managed patient correspondence and documentation with strict confidentiality and compliance, safeguarding patient privacy and supporting regulatory readiness.
Dental Technician
U.S. Navy
01.1981 - 01.1988
- All aspects of dental clinic including front desk scheduling
- Prepared charts and escorted patients to examination room
- Assisted in General, Perio, Endodontics, Oral Surgery
- Petty Officer in charge of Central Sterilization.
Education
Associates Degree -
Keiser College
West Palm Beach, FL01.2009
Dental Technician Degree - undefined
Dental Technician 'A' School
San Diego, CA01.1983
Recruit Training Command - undefined
U.S. Navy
Orlando, FL01.1982
Skills
- Excellent communications skills
- Experienced
- Record keeping and collections
- Works well under pressure
- Skilled at using Dentrix
- Attention to detail
- Team Player
- Skilled in PPO/HMO insurance providers
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Dr Randy Sachs, DDS
05.2025 - Current
Receptionist
Dr. Andrew Goldring, DDS
01.2017 - 01.2024
Receptionist
Dr. Jack Hirschfeld, DDS
01.2002 - 01.2014
Dental Technician
U.S. Navy
01.1981 - 01.1988
Dental Technician Degree - undefined
Dental Technician 'A' School
Recruit Training Command - undefined
U.S. Navy
Associates Degree -
Keiser College