Assistant Manager
Dunkin' Donuts
Hi, I’m
Deborah Kelley
Douglasville,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Work History
Dunkin' DonutsKennesaw
Assistant Manager
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
Cracker Barrel Old Country StoreDouglasville
Grill Cook
Job overview
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Made sure that all orders were filled in an accurate and timely manner.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Responded promptly and courteously to guest inquiries and complaints.
- Operated cash register accurately and efficiently when needed.
- Complied with all safety standards while on the job.
- Followed proper sanitation procedures during food preparation and storage.
- Assisted in restocking kitchen supplies when necessary.
- Organized delivery services for catering events as requested.
- Trained new employees on grill operations and safety protocols.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Maintained cleanliness and organization of line workstations.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Maintained records of daily food usage in accordance with health regulations.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Communicated effectively with fellow staff members regarding meal preparations.
Education
Chattahoochee Tech
GED
University Overview
I was able to complete all GED prep classes and pass the GED exam in less than three months.
DeVry UniversityVilla Park, IL
Certificate from Health Information Technology
University Overview
- I have completed 2 courses consisting of Basic Medical Terminology and Fundamentals of Human Anatomy and Physiology.
- Currently enrolled in Introduction to Health Services and Information Systems as well as Pathopharmacology.
- 4.0 GPA
Skills
- Accuracy
- Speed
- Problem Solving
- Learning
- Operations Management
- Employee Scheduling
- Task Delegation
- Product and service knowledge
- Policy Enforcement
- Team motivation
- Customer Relations
- Orientation and training
- Staff Supervision
- Compliance understanding
- Staff Training and Development
Affiliations
- I am a mother of four children. We relish our camping and beach excursions. In my spare time, I dedicate myself to creating quality moments with them and my boyfriend of two years.
Timeline
Grill Cook
Cracker Barrel Old Country Store
Chattahoochee Tech
GED
DeVry University
Certificate from Health Information Technology