Deborah King
Yucca Valley,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
01.2022 - 02.2023
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Ensured proper staffing by scheduling breaks and lunches for cashiers for seamless customer experience.
- Oversaw multiple customer service areas of the store including Money Center employees, Stockmen, courtesy desk employees and cashiers.
Asset Protection Associate
Walmart
06.2019 - 01.2022
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary or theft.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
Customer Service Manager
Walmart
10.2013 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Guided team members and introduced them to new aspects of the business to encourage development.
- Handled tasks in the cash office, including preparing deposits and investigated shortages and overages.
- Delivered constructive criticism and difficult conversations when necessary for the growth and development of the team.
- Worked different station to provide optimal coverage and meet production goals.
Cashier
Walmart
08.2012 - 10.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma - General Education
Corona High School
Corona, CA06.1981
Skills
- Leadership
- Performance Improvement
- Team Member Motivation
- Excellent Communication Skills
- Detail Oriented
- Thrive in Fast Paced Environments
- Strategic Thinker
- Strong Problem Solver
- Customer Service Expertise
Accomplishments
- Received employee of the month recognition
- Earned yearly raises based on performance
Timeline
Team Lead
Walmart
01.2022 - 02.2023
Asset Protection Associate
Walmart
06.2019 - 01.2022
Customer Service Manager
Walmart
10.2013 - 06.2019
Cashier
Walmart
08.2012 - 10.2013
High School Diploma - General Education
Corona High School