Owner
QSM, INC
Piedmont, SC
07.2025 - Current
- Developed marketing materials to promote company services and enhance brand visibility.
- Managed social media accounts to engage with customers and build online presence.
- Created budgets and tracked expenses to ensure financial sustainability of the business.
- Designed operational processes to improve efficiency in service delivery and client satisfaction.
- Collaborated with vendors to negotiate contracts and secure necessary supplies for operations.
- Conducted market research to identify trends and opportunities for business growth.
- Organized events and workshops to showcase services and attract potential clients.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
