Deborah Kitchens Masterson
Grovetown,GA
Summary
Adaptable professional with a talent for quickly learning and adjusting to new environments. Skilled in acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Wellstar MCG
Augusta, GA
04.2024 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to patient concerns and inquiries professionally and efficiently.
Unit Secretary
Doctors Hospital of Augusta
Augusta, GA
05.2023 - 04.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Managed the front desk area ensuring neatness at all times.
- Communicated with management to facilitate efficient unit operation.
- Utilized hospital information systems for data entry and retrieval.
Medical Receptionist
Augusta-Aiken Orthopedics
Thomson, GA
12.2022 - 05.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
MBA - Concentration in Healthcare Management
Augusta University, Hull College of Business
Augusta, GA12-2026
Bachelor of Science - Health Information Administration
Augusta University, College of Allied Health Services
Augusta, GA05.2024
Skills
- Information Technology
- Data entry proficiency
- Insurance information collection
- Patient Scheduling
- Performance standards compliance
- EMR
- Medical Terminology
- Health information obtainment
- Exceptional communication
- Front Desk Operations
- Patient Registration
- Documentation accuracy
- Information Collection
- Information Systems
- Electronic Health Records
Certification
- BLS/First-AID
- RHIA Eligible
References
References available upon request.
Timeline
Patient Access Specialist
Wellstar MCG
04.2024 - Current
Unit Secretary
Doctors Hospital of Augusta
05.2023 - 04.2024
Medical Receptionist
Augusta-Aiken Orthopedics
12.2022 - 05.2023
- BLS/First-AID
- RHIA Eligible
MBA - Concentration in Healthcare Management
Augusta University, Hull College of Business
Bachelor of Science - Health Information Administration
Augusta University, College of Allied Health Services
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