DEBORAH KLETT
Chicago,IL
Summary
Experienced Project Manager with a track record of leading non-technical healthcare projects in clinical and administrative settings. Skilled in overseeing cross-functional initiatives to enhance patient care delivery and operational efficiency. Proficient in scoping, planning, and executing projects aligned with institutional objectives. Strong in staff supervision, policy implementation, and healthcare operations. Dedicated to promoting health equity and driving quality improvement in a patient-centered care environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PROJECT MANAGEMENT SPECIALIST
Ascension Health Saint Mary's and Elizabeth Medical Center
03.2020 - 03.2024
- Established and implemented a project management framework to coordinate operations across six medical practices within a timeshare clinic environment.
- Led marketing and media initiatives boosting physician engagement, brand visibility, and community awareness.
- Managed renovation and expansion projects (Procedure Room A, Cath Lab), increasing throughput by 25%.
- Acted as Patient Experience Manager, addressing service recovery, improving feedback systems, and achieving top patient satisfaction scores.
- Partnered with the Chief Medical Officer to implement innovative programs (e.g., Meds to Beds, conditional discharge tracking) reducing patient stay by 15%.
- Gathered requirements from stakeholders through interviews, surveys and other methods to develop a comprehensive understanding of their needs.
EXECUTIVE ASSISTANT / PROJECT MANAGER
AMITA Health Alexian Brothers Medical Center
12.2008 - 03.2020
- Acted as liaison between C-suite executives and department heads, ensuring alignment on strategic business development priorities.
- Produced executive-level presentations and managed internal communications in collaboration with C-suite leadership to support strategic goals, strengthen physician engagement, and promote community partnerships.
- Supported procurement process by reviewing and verifying budget details in RFPs for accuracy, completeness, and cost-effectiveness
- Mentored high school interns from underserved communities through hospital-sponsored career readiness initiatives.
ADMINISTRATIVE ASSISTANT
Alexian Brothers Health System
12.2006 - 12.2008
- Supported leadership in market research and strategic planning efforts.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
MARKETING PRODUCTION COORDINATOR
Alexian Brothers Health System
01.2000 - 12.2006
- Organized internal and external marketing events, including physician outreach and community health promotions.
- Managed logistics to ensure alignment with organizational branding and business development goals.
Education
Photography & Design
Columbia College
Chicago, ILSkills
- Strategic business development
- Service line strategy
- Stakeholder collaboration
- Cross-functional collaboration
- Healthcare provider collaboration
- Marketing & communications
- Resource allocation
- Project planning
- Problem solving
- Proficient in Microsoft Office Suite/Epic/Tableau
Certification
- Healthcare Management Certificate – University of Michigan
- Engaging in Strategic Management in Healthcare Organizations - Northeastern University
- Medical Office Procedures and Administration Fundamentals Specialization - MedCerts
- Atlassian Agile Project Management – LinkedIn
- LinkedIn Marketing Strategy Certification – LinkedIn
- Johns Hopkins Medical Office Manager Professional Certificate (Expected August 2025)
- Project Management Professional (PMP) – In Progress (Expected 2025)
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/deborah-klett
Timeline
PROJECT MANAGEMENT SPECIALIST
Ascension Health Saint Mary's and Elizabeth Medical Center
03.2020 - 03.2024
EXECUTIVE ASSISTANT / PROJECT MANAGER
AMITA Health Alexian Brothers Medical Center
12.2008 - 03.2020
ADMINISTRATIVE ASSISTANT
Alexian Brothers Health System
12.2006 - 12.2008
MARKETING PRODUCTION COORDINATOR
Alexian Brothers Health System
01.2000 - 12.2006
Photography & Design
Columbia College
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