General Manager
Freddy's Frozen Custard & Steakburgers
- Assisted in developing operational strategies to enhance team performance and productivity.
- Supported daily management tasks, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Implemented training programs for new hires, fostering a culture of continuous improvement.
- Participated in inventory management processes, tracking supplies and minimizing waste.
- Engaged with team members to identify areas for workflow enhancements and efficiency gains.
- Contributed to weekly meetings, sharing insights on operational challenges and potential solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
