Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Deborah K. McDuffie

Tulsa,OK

Summary

Experienced in the restaurant industry and with a diverse background in other industries, I offer a dynamic and versatile skill set. My dedication to ongoing learning and improvement motivates me to continuously acquire new skills and enhance existing ones. I am excited about the chance to contribute my experience to your team's success.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

In the Raw
10.2023 - 11.2024
  • Handled cash accurately and prepared deposits, withdrawals, writing checks for services rendered, maintaining a balanced drawer, petty cash, and account using spreadsheets.
  • Motivated, trained, and disciplined employees.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Assisted GM in all aspects of day to day restaurant management, project coordination and management, etc.

Manager

Rosa
06.2023 - 10.2023
  • Hiring, scheduling, onboarding, training, ordering/purchasing, inventory, sales, etc.

Server

Lowood
04.2023 - 08.2023
  • General server duties in a fine-casual restaurant, curating guest’s experience.

Catering Coordinator, Lead/Training Server

Sisserou’s
01.2021 - 01.2023
  • In my role as server, I trained 75% of new hires (FOH and MGMT) on POS, menu knowledge, basic server functions, expo/QA, cash handling, procedure, sales, excellent customer service, guest retention, etc
  • "Go-to" for large party management (10-35 covers), handling lunch rushes with limited support staff (up to 45 covers, single-handedly), and for my ability to sell features/specials and upselling to enhance guests' experience
  • In my role as Catering Coordinator, I was responsible for myriad logistics to ensure timely and successful deliveries and events
  • Including, but not limited to: Sales, BOH prep work, scheduling, ordering, inventory, organization of data and products, marketing, executive assistance, contract creation, customer service/retention, menu creation, delivery/set-up/tear-down/service and coordination of events

Server, Wine Consultant

Water’s Edge Winery
01.2020 - 01.2021
  • Lead guests through wine tastings and pairings, with full memorization of existing stock as well as rotating featured batches and their varietals/notes/vintage/etc
  • To ensure the perfect pairing for both the learning and learned wine drinker

Bartender, Server

MAD Eats
01.2020 - 12.2020
  • Mostly behind the bar, I honed my bartending and multi-tasking skills

Catering Manager

Cafe Zupas
01.2019 - 01.2020
  • Managed LV's highest catering sales store, before moving to the least active store in order to increase catering business
  • Managed myself, my assistant manager, and small team: scheduling drivers, prep/line work and order assembling, quality assurance, deliveries, sales outreach and marketing, lead creation, and customer retention

Manager, Guest Experience

GoGo Karaoke
01.2019 - 12.2019
  • Managed guests’, both international and domestic, experience from party room choice, food and alcohol sales and service

Skills

  • Most POS systems (Toast, Aloha, etc)
  • Salesforce
  • General management
  • Assistant (mgmt, warehouse, medical/audiological, sales/purchasing)
  • Coordinating, planning, executing and managing events, projects, and clients

Accomplishments

  • Increased catering sales by roughly 50%, generating an extra $2k-$7k in revenue per month
  • Pushed catering sales past kitchen and staff's threshold to accommodate due to excellent guest experiences
  • Regularly won sales competitions for well-described presentations of specials, features, and favorites
  • Regularly requested by name due to positive reviews on Google and Yelp

Timeline

Assistant General Manager

In the Raw
10.2023 - 11.2024

Manager

Rosa
06.2023 - 10.2023

Server

Lowood
04.2023 - 08.2023

Catering Coordinator, Lead/Training Server

Sisserou’s
01.2021 - 01.2023

Server, Wine Consultant

Water’s Edge Winery
01.2020 - 01.2021

Bartender, Server

MAD Eats
01.2020 - 12.2020

Catering Manager

Cafe Zupas
01.2019 - 01.2020

Manager, Guest Experience

GoGo Karaoke
01.2019 - 12.2019

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Deborah K. McDuffie