Deborah Knighten
Executive Administrative Assistant
Baton Rouge,LA
Summary
Competent, responsible and dependable Executive Administrative Assistant for more than 25 years. I'm skilled in all aspects of office management desiring to bring enhancement in a professional environment. Analytical Claims Adjudicator with 3 years of positive experience. Adept at performing data acquisition and analysis to validate insurance claims. Bringing in-depth knowledge of claims negotiation and document processing to contribute positively to growth and development.
Overview
25
25
years of professional experience
Work History
Claims Adjudicator
LA Workforce Commission
02.2022 - Current
- Review, process, adjudicate claims to make decisions for monetary and non-monetary determinations based on information received through correspondence.
- Receive and review contested wage records to determine monetary eligibility
- Investigate the claimant's separations from employment, their weekly work search activities and benefit charges.
- Issue decisions on unemployment benefit claims, including overpayments and fraud cases.
- Respond to correspondences orally and/or in writing to general inquiries from employers and claimants.
- Conduct regular audits on completed claims for improvement and implement corrective measures as needed.
Remote Claims Adjudicator Coordinator
Hammer and Gainer, Inc.
10.2020 - 08.2021
- Receive training per the State's guidelines to determine eligibility for unemployment benefits
- Responsible for the investigation and resolution of benefit eligibility issues
- Request and review the claimant's submitted documentation for benefits
- Provide claimants with a decision on their unemployment insurance
- Prepare daily summary reports of each claim adjudicated.
Executive Administrative Assistant
Southern University
01.2019 - 09.2020
- Assisted with daily activities to accommodate Department Chair, Program/Project Manager, and Faculty
- Maintained scheduled appointments, expense reports and coordinated local/international travel arrangements
- Coordinated Staff Meetings and Activities
- Create brochures for programs including mailings, electronic messages, advertisements, etc
- Provided support with special projects for Department and University
- Coordinate reports and importing and exporting of suspect lists
- Coordinate all pre-and-post trade show logistics
- Assisted in updating and maintaining website content
- Help update company collateral materials including brochures, catalogs, case studies, etc
- Maintain and send marketing files to the publication department
- Ordered office supplies, distribute mail, distribute faxes, and reports.
Executive Assistant
Crystal Equation
01.2017 - 01.2019
- Assisted with daily activities & budgets to accommodate Director, Vice Presidents and Managers
- Manage and maintain schedules for Management using Outlook
- Create binders for projects, bids and renewal contracts - Create memos, correspondence, and renewal letters
- Make travel arrangements, handle workshop registrations, and other similar administrative duties
- Process expense reports, manage various accounts, process both account payable and receivable
- Maintain invoices, receive, recover and process invoices
- Plan meetings, order lunch, take minutes, prepare and set-up conferences, training and meetings.
AP Specialist
Texas Health Resources
09.2014 - 12.2016
- Sort, date stamp, scan, and distribute mail to entity AP Specialists
- File away payment vouchers - Create New Vendor Folders - Reconcile Vendor Statements
- Request missing invoices from vendor statements
- Enter PO Invoices, Send Non-PO invoices for approval, Enter Approved Non-PO Invoices, Que-ing up for check runs, and Matching check copies to invoices to create check vouchers.
Education
Skills
- Client Rapport
- Claims Management
- Client Relationship Management
- Claims Processing
- Decision-making abilities
- Time management
- Team collaboration
- Computer proficiency
- Organizational skills
- Conflict resolution
- Interpersonal skills
- Critical thinking
- Microsoft Office Suite
- Claims Adjustment
- MS Office
- Database Management
- Computer Skills
- Microsoft Publisher
Timeline
Claims Adjudicator
LA Workforce Commission
02.2022 - Current
Remote Claims Adjudicator Coordinator
Hammer and Gainer, Inc.
10.2020 - 08.2021
Executive Administrative Assistant
Southern University
01.2019 - 09.2020
Executive Assistant
Crystal Equation
01.2017 - 01.2019
AP Specialist
Texas Health Resources
09.2014 - 12.2016
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