Deborah Kuhles
New Port Richey
Summary
At Publix Super Market, I excelled as an Assistant Deli Manager, enhancing customer satisfaction and driving sales through expert merchandising and superior service. Skilled in inventory management and team leadership, I spearheaded initiatives that significantly reduced waste, fostering a culture of continuous improvement and collaboration. My efforts contributed to achieving high customer satisfaction ratings and meeting sales goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
Publix Super Market
05.2008 - Current
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Attended to customers by taking orders, resolving complaints and issues.
- Streamlined deli operations by implementing efficient inventory management processes.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Utilized financial reports to identify opportunities for business enhancements.
- Utilized Microsoft Outlook, Teams, Excel, and Oasis Scheduling software.
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FLSkills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Staff training
- Merchandising strategies
- Sanitation standards
- Cost and waste reductions
- Scheduling coordination
- Catering support
- Promotional planning
- Customer complaint handling
- Team collaboration
- Critical thinking
Certification
- CPR Certified by the American Heart Association, 2024
- Florida State Food Safety Certified, 2023
Timeline
Assistant Deli Manager
Publix Super Market
05.2008 - Current
- CPR Certified by the American Heart Association, 2024
- Florida State Food Safety Certified, 2023
High School Diploma -
Palm Harbor University High School
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