Deborah Kurtz
Homeland,CA
Summary
Driven salon owner with a proven track record at Lasting Impressions, enhancing customer satisfaction and retention through exceptional service and innovative marketing strategies. Skilled in client relations and financial management, adept at negotiating with suppliers and mentoring teams for peak performance. Achieved significant revenue growth by leveraging product knowledge and sales acumen.
Overview
12
12
years of professional experience
Work History
Salon Owner/Operator
Lasting Impressions
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Owner
Yesterday's Estate Liquidations
04.2012 - 12.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Graduated First In Class Earning All 8 Specials - Cosmetology
Randy Rick Academy
Reading06.1986
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Customer Education
- Client Relations
- File Management
- Meeting deadlines
- Product knowledge and sales
I had a successful business simply by my repore with my clients. I never had to advertise one day.
My business grew rapidly by word of mouth.
Timeline
Owner
Yesterday's Estate Liquidations
04.2012 - 12.2023
Salon Owner/Operator
Lasting Impressions
Graduated First In Class Earning All 8 Specials - Cosmetology
Randy Rick Academy
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