Deborah Laezza
Philadelphia,PA
Summary
Dynamic Retail Sales Associate with proven expertise at MGM Resorts Int'l, excelling in client service excellence and merchandising strategies. Recognized for enhancing customer satisfaction and retention through personalized service and effective upselling techniques. Dependable team player committed to achieving sales targets and fostering a positive shopping experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
MGM Resorts Int'l/NY NY Casino
Las Vegas, NV
05.2019 - 08.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Promoted special offers and discounts to encourage additional purchases.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves with merchandise according to company standards.
- Participated in team meetings and training sessions.
Retail Sales Associate
Federated/Macy's
Palm Beach Gardens, FL
11.2011 - 08.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Helped customers by answering questions and locating merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Education
Associate of Arts - Business Administration And Management
Kingsborough Community College
Brooklyn, NY05-1979
Skills
- Client service excellence
- POS system proficiency
- In-depth product knowledge
- Collaborative teamwork
- Organizational skills for stores
- Positive professionalism
- Upselling and cross-selling techniques
- Merchandising strategies
- Sales acumen
- Dependability and punctuality
Affiliations
Shopping, volunteering my time to food banks and soup kitchens
Accomplishments
I received a award at MGM Resorts the first 2 months of employment for my customer service.
Our retail team was voted 1st for customer service on the Las Vegas Strip
Employed at Macys I received numerous customer service awards and letters. First year I was promoted to Ralph Lauren womans plus side rep
for outstanding sales.
Certification
TAM of Nevada
Health Card of Nevada
Food Handling Permit for NYC
Certificates for Work management, Balancing Budgets, Bookkeeping
Languages
3
Education and Training
other
Languages
English
Professional
References
References available upon request.
Timeline
Retail Sales Associate
MGM Resorts Int'l/NY NY Casino
05.2019 - 08.2020
Retail Sales Associate
Federated/Macy's
11.2011 - 08.2017
Associate of Arts - Business Administration And Management
Kingsborough Community College
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