Deborah Laginess
Dimondale,MI
Summary
I am a Mental Health Billing Specialist who single-handedly managed all billing processes of a small Counseling Practice for the last two years. I spent the first year being trained by a professional biller and took the time to learn the EHR system Therapy Notes. I am trained in optimizing billing processes and enhancing customer satisfaction. Skilled in mental health billing and claims processing, I effectively resolved discrepancies and improved payment collection times, fostering strong client relationships through exceptional communication and problem-solving abilities. I keep up to date on changes in the insurance industry to ensure accuracy on claims and reduce denials. I have experience credentialing providers with most insurance companies in Michigan and manage keeping information for a practice up to date in insurance portals. I thoroughly enjoy problem solving and creative solutions. I look forward to whatever challenges a practice faces and care deeply about making sure my therapists are paid.
Overview
11
11
years of professional experience
Work History
Mental Health Billing Specialist
First Fruits Financial
04.2023 - Current
- Processed billing inquiries to ensure accurate account management.
- Assisted in preparing invoices for timely delivery to clients.
- Maintained billing records and documentation for compliance purposes.
- Supported reconciliation of accounts to resolve discrepancies.
- Collaborated with team members to streamline billing processes.
- Utilized billing software to enter data and generate reports.
- Learned company policies and procedures to enhance accuracy in billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
Practice Manager
Sanctuary Counseling
04.2023 - 07.2025
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Oversaw scheduling and patient flow, optimizing therapist availability and reducing wait times.
- Implemented electronic health record system to enhance documentation accuracy and streamline processes (Therapy Notes)
- Coordinated billing processes, ensuring timely invoicing and compliance with insurance requirements.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Communicated with patients, ensuring that medical information was kept private.
Online Shop Owner
Self Employed
01.2015 - 04.2023
- Processed billing inquiries to ensure accurate account management.
- Assisted in preparing invoices for timely delivery to clients.
- Maintained billing records and documentation for compliance purposes.
- Supported reconciliation of accounts to resolve discrepancies.
- Collaborated with team members to streamline billing processes.
- Utilized billing software to enter data and generate reports.
- Learned company policies and procedures to enhance accuracy in billing operations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
Education
No Degree - Culinary
Baker College
5479 W 72nd St #102, Fremont, MI 49412High School Diploma -
Theodore Roosevelt High School
Wyandotte, MISkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Denial management
- Payment posting
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Problem-solving
- Attention to detail
- Verbal and written communication
- Analytical thinking
- Conflict resolution
- Data research
- Customer service support
- Account updating
- Administrative support
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsCareer advancementTimeline
Mental Health Billing Specialist
First Fruits Financial
04.2023 - Current
Practice Manager
Sanctuary Counseling
04.2023 - 07.2025
Online Shop Owner
Self Employed
01.2015 - 04.2023
No Degree - Culinary
Baker College
High School Diploma -
Theodore Roosevelt High School
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