Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
33
33
years of professional experience
Work History
Women's Director
Klamath Falls Gospel Mission
04.2020 - 05.2022
Provided leadership, guidance and support to staff members.
Participated in community events to promote services and engage with public.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Partnered with local organizations to expand access to social and community services.
Collaborated with community members to develop and implement service initiatives.
Developed and implemented training programs for staff.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Manager of Safety and Security
Sky Lakes Medical Center
01.2002 - 01.2006
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Correctional Sergeant
California Mens Colony
01.1989 - 01.2001
Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
Supervised 60 employees and performance of tasks and managed 1600 offenders.
Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
Resolved issues and disputes between inmates professionally and respectfully.
Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
Monitored and confirmed compliance with safety standards and regulations.
Responded to emergency situations and provided first aid following facility guidelines.
Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
Completed daily work report sheets and delegated tasks to employees.
Verified all prison visitors carried proper identification and had no contraband before entering institution.
Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
Improved staff performance by providing training and guidance on institutional policies and best practices.
Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Education
No Degree - Child Psychology
Ventura Jr College
Ventura, CA
No Degree - Criminal Justice
Klamath Community College
Klamath Falls, OR
Skills
Court Room
Policy Advocacy
Curriculum Design
Partnership Development
Written and verbal communication
Certified in CPR/AED
Client Needs Assessments
Interviewing skills
Service planning
Client meetings
Community Outreach
Onsite facility tours
Timeline
Women's Director
Klamath Falls Gospel Mission
04.2020 - 05.2022
Manager of Safety and Security
Sky Lakes Medical Center
01.2002 - 01.2006
Correctional Sergeant
California Mens Colony
01.1989 - 01.2001
No Degree - Child Psychology
Ventura Jr College
No Degree - Criminal Justice
Klamath Community College
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