Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Patient Relation Assistance
UK Healthcare
06.2025 - Current
Enhanced patient satisfaction through effective communication and meticulous record management.
Prioritized and organized tasks to efficiently accomplish service goals.
Help Desk Student Worker
Asbury Theological Seminary
03.2024 - Current
Help patrons with their book search (check out and return.
Assisting incoming calls from different people with their questions, helping them, and deciding which departments to transfer their calls to.
Responded to customer inquiries and provided technical assistance over the phone and in person.
SPO & Campus Store Student Worker
Asbury Theological Seminary
01.2022 - 08.2024
Assisting customers with their needs at the store
Use of cash register, counting cash register, and reconciling the register
Operating mail meter machine and helping in stocking, inventory, and processing payment at the sales counter
Evaluated customer needs and feedback to drive product and service improvements.
Oral Substitute Nurse
Mizoram State Aids Control Society
07.2019 - 09.2021
One-on-one counseling (with OST client)
Dispensing OST (Buprenorphine)
Record and Report
Follow-up treatment
Giving awareness/ Educating in HIV/AIDS, STD, HPV, TB, drug addiction, etc.
Auxiliary Nursing Midwifery
National Health Mission
09.2009 - 06.2013
Educating the community in Maternity and child health
Universal Immunization
Record keeping and Reporting
Team activities
Education
Master of Arts - Leadership
Asbury Theological Seminary
Wilmore, KY
05.2025
Bachelor's Degree - Trauma Emergency Care and Disaster Management
Assam Downtown University
Guwahati, Assam
05.2016
Associate Degree - Health Work in Auxiliary Nursing Midwife
Health Worker Training School
Aizawl, Mizoram
07.2009
Skills
Active listening skills
Critical thinking skills
Dependable
Customer service
Empathy and patience
Teamwork and collaboration
Time management
Multitasking
Self motivation
Organizational skills
Attention to detail
Timeline
Patient Relation Assistance
UK Healthcare
06.2025 - Current
Help Desk Student Worker
Asbury Theological Seminary
03.2024 - Current
SPO & Campus Store Student Worker
Asbury Theological Seminary
01.2022 - 08.2024
Oral Substitute Nurse
Mizoram State Aids Control Society
07.2019 - 09.2021
Auxiliary Nursing Midwifery
National Health Mission
09.2009 - 06.2013
Master of Arts - Leadership
Asbury Theological Seminary
Bachelor's Degree - Trauma Emergency Care and Disaster Management
Assam Downtown University
Associate Degree - Health Work in Auxiliary Nursing Midwife