Deborah Lamanna
Palm Harbor,FL
Summary
Organized and driven professional with extensive experience managing front desk operations in high-traffic offices. Expertise in serving as a liaison between patients, customers, and insurance providers, ensuring accurate coding and effective management of coverage plans. Detail-oriented approach to data management and chart preparation, consistently adhering to established protocols for records retention and confidentiality. Collaborative team member committed to fostering positive communication and maintaining a friendly workplace atmosphere.
Overview
16
16
years of professional experience
Work History
Greeter / Receptionist
Clearwater Dentist (Confidential)
Clearwater, Florida, USA
02.2024 - Current
- Greeted patients warmly, creating welcoming atmosphere in reception area. (up to 60-80 patients per day)
- Coordinated patient check-in and check-out processes, enhancing operational efficiency.
- Managed appointment scheduling, ensuring efficient patient flow and reduced wait times.
- Coordinated communication between dental staff and patients to ensure smooth operations.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality compliance.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
Dental Receptionist / Front Desk
Dr. Dale K Christensen, DDS
Clearwater, Florida
11.2009 - 01.2024
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explaining benefits and outlining pricing details for procedures and services.
- Discussed charges and payment options for all treatments involved in the patient’s plan of care, processing payments, balanced the day sheet and prepared the deposit.
- Scheduled, rescheduled and canceled patient appointments.
- Called patients for follow-up, answered inquiries they may have and reminded them of post-op instructions.
- After hours on call (office cell), for patient questions and concerns, one week out of each month.
Education
Certified Dental Radiographer -
State of Florida
09.2025
Expanded Functions - undefined
State of Florida
General Studies - Some Coursework
St. Petersburg College
St. Petersburg, FloridaDale Carnegie Certification - undefined
BLS / CPR - undefined
American Heart Association
09.2025
Skills
- Insurance documentation
Timeline
Greeter / Receptionist
Clearwater Dentist (Confidential)
02.2024 - Current
Dental Receptionist / Front Desk
Dr. Dale K Christensen, DDS
11.2009 - 01.2024
Expanded Functions - undefined
State of Florida
General Studies - Some Coursework
St. Petersburg College
Dale Carnegie Certification - undefined
BLS / CPR - undefined
American Heart Association
Certified Dental Radiographer -
State of Florida