Deborah Lamond
Somerset,MA
Summary
Dynamic leader with a proven track record at Pink Bean, adept at reducing food waste by implementing effective inventory management, a hard skill honed across various roles. Excelling in high-pressure environments, my multitasking and customer service skills—refined as a mother of four—ensure seamless operations and elevated guest experiences.
Extremely personable, great with children. My love for children help me to make the decision to return to school and get a degree in Early Childhood Education.
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Pink Bean
11.2020 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Waitress/Junior Barista
Farm and Coast Market
05.2018 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Apparel Department Manager
Walmart
11.2013 - 06.2016
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Organized seasonal promotions that drove foot traffic into the store, enhancing overall brand visibility.
- Achieved consistent compliance with company policies and procedures, leading by example in maintaining high standards of professionalism.
- Collaborated with store management to develop strategic plans for department growth and success.
- Established strong vendor relationships for better product availability and timely deliveries.
- Optimized floor layouts, resulting in improved customer flow and increased sales opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Implemented loss prevention strategies, reducing shrinkage rates within the department significantly.
- Led a team of sales associates, providing coaching and performance feedback to improve productivity.
Housekeeper
Fall River HealthCare
08.2012 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Washed and folder/hung resident laundry. Replaced name labels when needed. Washed and folded linen and towels.
Convenience Store Clerk
Royal Farms
02.2012 - 07.2012
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Met safe food handling protocols to comply with company, [Location] health department and industry standards.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
Fast Food Crew Member
Burger King
09.2010 - 04.2011
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Worked well with teammates and accepted coaching from management team.
Pizza Maker/Deli Clerk
Savas Pizza
05.2008 - 08.2009
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cut deli meat to order
- Built sandwhiches
Warehouse Packer
Talbots Distribution Center
04.2007 - 05.2008
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
Education
No Degree - ECE Program
BCC
Fall River, MA01-2026
High School Diploma -
B.M.C Durfee
Fall River, MA06-2009
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Problem-solving
- Time management
- Flexible and adaptable
- Calm under pressure
- Mother of Four
Timeline
Kitchen Manager
Pink Bean
11.2020 - Current
Waitress/Junior Barista
Farm and Coast Market
05.2018 - 11.2020
Apparel Department Manager
Walmart
11.2013 - 06.2016
Housekeeper
Fall River HealthCare
08.2012 - 01.2013
Convenience Store Clerk
Royal Farms
02.2012 - 07.2012
Fast Food Crew Member
Burger King
09.2010 - 04.2011
Pizza Maker/Deli Clerk
Savas Pizza
05.2008 - 08.2009
Warehouse Packer
Talbots Distribution Center
04.2007 - 05.2008
No Degree - ECE Program
BCC
High School Diploma -
B.M.C Durfee
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