Deborah Lapiano-Hartman
Garrison
Summary
Dynamic Paramedical Examiner with extensive phlebotomy expertise at APPS, recognized for enhancing patient satisfaction through compassionate care and professionalism. Proven ability to streamline processes and ensure compliance with medical guidelines, while effectively managing patient records and insurance verification. Committed to continuous improvement and fostering positive relationships in diverse healthcare settings.
A healthcare professional prepared for role with substantial experience in medical assessments and patient interaction. Adept at adhering to strict protocols and ensuring accuracy of collected data. Valued for collaborative teamwork and responsiveness to dynamic situations, ensuring quality outcomes.
Overview
15
15
years of professional experience
Work History
Paramedical Examiner
APPS
Westchester, NY
10.2024 - Current
- Conducted comprehensive medical examinations for insurance applicants, ensuring accurate health assessments.
- Collaborated with healthcare professionals to gather and analyze medical histories effectively.
- Utilized electronic health record systems to document examination findings and streamline reporting processes.
- Maintained up-to-date knowledge of medical guidelines and policy changes impacting examination protocols.
Mobile Phlebotomist
Aculabs
Westchester , NY
08.2022 - Current
- Collected blood samples efficiently from diverse patient populations.
- Ensured compliance with safety protocols and best practices in sample handling.
- Maintained accurate patient records and documentation for laboratory processing.
- Educated patients on procedures, alleviating concerns, and ensuring cooperation.
- Trained new phlebotomists on techniques and equipment usage to enhance team performance.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomist
New York Presbyterian Hudson Valley Hospital
Cortlandt Manor, NY
04.2011 - 08.2022
- Collected blood samples from patients using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained accurate patient records and sample labeling for efficient processing.
- Collaborated with healthcare professionals to streamline sample collection workflows.
- Trained new staff on phlebotomy techniques and hospital policies to enhance team efficiency.
- Implemented process improvements that increased the accuracy of sample collection and handling.
- Led quality assurance initiatives to reduce errors in specimen processing and reporting.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Reduced patient wait times by implementing effective appointment scheduling system.
Education
Phlebotomy
Boces
Yorktown Heights, NY01.2011
Skills
- Professionalism and ethics
- Insurance verification
- Phlebotomy expertise
Communication
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Adaptability and flexibility
Timeline
Paramedical Examiner
APPS
10.2024 - Current
Mobile Phlebotomist
Aculabs
08.2022 - Current
Phlebotomist
New York Presbyterian Hudson Valley Hospital
04.2011 - 08.2022
Phlebotomy
Boces