Deborah Larsen
Beaufort,SC
Summary
Organized and problem-solver with team building and customer service skills. Experience in stepping into different roles. Service-oriented and performance-driven with excellent organizational and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Clinical Systems Trainer
Covenant Physician Partners
Nashville, TN
08.2021 - Current
- Gathered and organized training materials to support program objectives.
- Train surgeons, clinical staff and facility administrators.
- Created and implemented training programs to fill requirements.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Documented training activities and changes to analyze program effectiveness.
- Collaborated with other departments to maintain current knowledge of training needs.
- Offered all levels of training to diverse personnel via variety of instructional methods.
- Maintained strong knowledge of Nextech by participating in workshops, conferences and online education classes.
Lead Ophthalmic Technician
University of Kentucky Eye Care
Lexington, Kentucky
12.2019 - 08.2021
- Manifest refractions, observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Counseled patients in surgery and treatment plans.
- Advised patients on ocular medications, dressings and contact lenses.
- Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Took anatomical or functional ocular measurements of eye or surrounding tissue, including biometry.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
- Provided IT and software trouble-shooting support to rest of the organization.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Trained students and new employees
Back Office Supervisor
Loma Linda University Eye Institute
Loma Linda, CA
09.2012 - 08.2018
- LASIK technician
- Premium Lens Coordinator/Manifest Refractions/Biometry
- Department EMR super user
- Department purchasing agent
- Supervised, developed and delegated tasks to employees
- Facilitated on-site staff training and developed processes and procedures to increase accuracy
- Guaranteed positive patient experiences and resolved patient complaints
- Responded promptly to general inquiries from patients and staff
- Trained and oriented new physicians and staff
- Acted as a lead contact for physicians
- Participated in Human Resource functions, such as interview and selected new employees
Certified Ophthalmic Assistant
Inland Eye Institute
Colton, CA
10.2006 - 09.2012
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Collected essential medical information and documented data in EHR platform.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Counseled patients in surgery and treatment plans.
- Manifest refractions, observed pupils, visual acuteness, and extra-ocular movements to check patient status.
- Advised patients on ocular medications, dressings and contact lenses.
- Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of conditions such as astigmatism.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Took anatomical or functional ocular measurements of eye or surrounding tissue, including axial length measurements.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Education
Certified Ophthalmic Assistant - Ophthalmology
Jcahpo
Woodbury, MN06.2006
Associate of Science - General
Golden West College
Huntington Beach, CA09.1981
Certified Physician’s Practice Manager - Business Management
AAPC
Salt Lake City, UTSkills
- Patient relations
- Clinical/technical
- Independent/team oriented
- Follow directions
- Detailed oriented
- Training
- Strong communication skills
- Organized
- Processes and procedures
Timeline
Clinical Systems Trainer
Covenant Physician Partners
08.2021 - Current
Lead Ophthalmic Technician
University of Kentucky Eye Care
12.2019 - 08.2021
Back Office Supervisor
Loma Linda University Eye Institute
09.2012 - 08.2018
Certified Ophthalmic Assistant
Inland Eye Institute
10.2006 - 09.2012
Certified Ophthalmic Assistant - Ophthalmology
Jcahpo
Associate of Science - General
Golden West College
Certified Physician’s Practice Manager - Business Management
AAPC
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