Deborah Larson
Sun City,AZ
Summary
Extensive experience in customer service and patient relations. Competent in processing payments, insurance verification, scheduling and communication. Experience in running a front office and equipment to make sure all is done efficiently.
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Cancer and Blood Specialists
03.2021 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Run cost estimates and work the ccr report.
Office Assistant
Cancer Treatment Centers of America
10.2018 - 03.2021
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Processed transfers and sent orders.
- Collection of money and balancing.
Patient Financial Services
Banner
05.2015 - 10.2018
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Educated patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Efficiently registered patients.
- Consistently met monthly payment goals.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator
Providence
08.2008 - 03.2015
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Joel E Ferris HS
Spokane, WASkills
- Adaptability and Flexibility
- Attention to Detail
- Team Collaboration
- Insurance Verification
- Healthcare Systems Knowledge
- Organizational Skills
- Customer Service
- Appointment Scheduling
- Eligibility Determination
- Medical Insurance
Timeline
Patient Service Specialist
Cancer and Blood Specialists
03.2021 - Current
Office Assistant
Cancer Treatment Centers of America
10.2018 - 03.2021
Patient Financial Services
Banner
05.2015 - 10.2018
Patient Care Coordinator
Providence
08.2008 - 03.2015
High School Diploma -
Joel E Ferris HS